Customer Service Manager | McCormick Place

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewThe Customer Services Manager is responsible for engaging with key customers by building and preserving solid trusting relationships. This position will plan, direct and manage customer service initiatives, while being the first point of contact for show managers and exhibitors for the ordering, service delivery, invoicing and payment processes while providing a high level of day-to-day support to their assigned clients to ensure maximum client satisfaction.This role will pay a yearly salary of $57,000 to $65,000.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until April 25, 2025.ResponsibilitiesProvides a link between trades, the infrastructure team, and internal and external customers to ensure timely and efficient delivery of services.Manages workflow and schedule deadlines for their assigned event.Works with the customer to answer questions, provide solutions and resolve issues with service delivery.Provides input to Senior Customer Service Representative and Technology Sales and Service Manager on potential pricing, service, or process modifications.Perform other duties and responsibilities as assigned.Qualifications1-3 years experience in a customer servicehospitality roleHigh School diploma or equivalent. Bachelor's degree in business related field preferred.Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.Ability to work event nights, weekends and holidays as required.Basic understanding of telecommunications, internet services and other event related technologies preferred.Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.Excellent verbal, written and communication skills.

Created: 2025-02-21