Front of House Lead to General Manager Track

WHAT WE ARE LOOKING FOR: The current General Manager of The Boozy Mutt is in school to become an HVAC specialist and is expected to graduate and move to a new career in the late Summer or early Fall of 2025. We are looking for someone who would be excited to work as a Front of House Lead under the current General Manager so that they can learn our business, culture, and people and then assume the role of General Manager by early Fall 2025. Our ideal candidate is someone who has experience in the bar and restaurant industry, is a great leader, is passionate for hospitality, and has effective time management and computer skills. If you believe you are ready to take on a General Manager role but just haven't yet been given the opportunity to do so, then this job could be great for you as it would allow you time to learn the business before having to take on the role full time!The Front of House Lead role is paid at an hourly rate of $15hour + tips. You can expect to work 35-40 hours per week and can generally expect to earn >$24hour after tips. Job Summary We believe our Booze Crew is the core of the experience and culture at The Boozy Mutt. We are looking for hard working, self-motivating, team focused, and dog loving people to join our crew. As the Front of House Lead, your primary responsibility is to help the general manager in planning, directing and coordinating everyday front of house operations. You will be the liaison and face of Boozy Mutt to ensure a positive experience, both two legged and four-legged. You will provide general leadership while the general manager or other leadership are not present, either on the floor or premises. Directing crew as needed so all service runs smooth, interfacing with our guests from "table touches" to solving any conflict or issues someone may encounter in a claim respectful manner. For crew directives, ensuring that all workflow checklists and tasks are carried out in a timely and accurate manner and stepping in to help facilitate as needed to maintain excellent hospitability and cleanliness standards. As the Lead you will often work in a similar role as other Booze Crew members, although you have additional leadership duties. In conjunction to these duties, helping create an environment for your crew that inspires, motivates and provides suggestions to help them reach certain goals at work. Setting an example to crew members of commitment and process expertise in each front of house position.Job Standards§ Follow all policies and procedures as outlines by the company.§ Maintain a positive attendance record by reporting to work for assigned shifts at the scheduled time. § Follow all sanitation and safety standards set forth by the company.§ Meet all uniform, appearance, and grooming standards as specified by the company.§ Maintain guest service philosophy by following guest service standards.§ Maintain knowledge of all Front of House positions extensively with the ability to perform and train them all to our standards: Concierge, BartenderServer and Rufferee.§ Assess bottlenecks in service flow and work the position(s) or be support staff to the position(s) then report this to the general manager.§ Lead and direct shifts while the general manager is not on the floor or off premise as the source of knowledge and communication for specials, events and position task list inspection.§ Collection of money generated as revenue and the proper deposit made at the end of each shift. Proper recordkeeping on guest checks at the point of sale.§ Lead Booze Crew to implement change.§ Follow policy and training to solve any guest(s) and or crew(s) issue in the monument then report this to the general manager.§ Lead compliance with food and beverage hygiene policies and procedures.§ Contribute to innovation process within own scope of Front of House and Beverage Program§ Maintaining updating cocktail and liquor menus in conjunction with F&B Management. § Maintains inventory control, price setting, cost management, and receiving of all liquor and related supplies in conjunction with F&B Management. § Assure that the openingclosing checklist is completed, and that the restaurant is prepared for openingclosing. § Organize crew training sessions with vendors in conjunction with F&B Manager Attendance and involvement at all scheduled meetings and training sessions.§ Maintain bar equipment and all bar par levels. § Seeking out latest trends and products in industry and sharing with F&B Management. § Cocktail preparation and development for seasonal and trend changes. § Monitors the provision of positive customer service by assigned staff § Share all positive advances with the community and industry in order to inform them of The Boozy Mutt.§ Assist in leading, training, and disciplining assigned staff § Maintain labor records for payroll§ Resolve routine problems encountered in performance of work assignments.§ Perform other related duties as assigned.Job Requirements§ Must be able to read and communicate in English clearly and effectively.§ Must demonstrate enthusiasm and commitment to a high-level of hospitality and cleanliness. § Must be able to stand and exert fast-paced mobility for periods of up to six hours in length.§ Must be 18 or older as permitted by PA to sell alcoholic beverages.§ Must possess manual ability to use facility phone and POS POS Reporting.§ Must be able to lift up to 75 pounds. § Must possess 2 years of experience in a high-volume restaurant or similar lead position.§ Must be able to multi-task and communicate to guests in a claim fashion during high volume times.§ Must possess manual ability to work with dogs in a hectic environment.§ Must possess knowledge of upcoming events, menu and specials.§ Must possess moderate knowledge of beer, wine, cider and mixed drinks cocktails.§ Must LOVE dogs!PerksHourly rate + TipsPaid trainingDog Day Pass for your dog (when off-shift) - 100% offShift meal - 50% offPost Shift Beverage - 100% off Food and beverages when off-duty - 25% offMerchandise - 30% offOpportunity to work with a one-of-a-kind start-up that is looking to change the way that people and their dogs build a sense of community!NOTE - COMPENSATION AND PERKS WOULD ADJUST WHENIF THIS PERSON EVENTUALLY IS PROMOTED TO GENERAL MANAGER. THAT ROLE WOULD BE SALARIED.

Created: 2025-02-21