Satellite Software Resource Controller

About the job Satellite Software Resource Controller ROLE DESCRIPTION SUMMARYThe Adaptive Resource Control (ARC) system is a new state-of-the-art tool that automates complex satellite and ground equipment modifications within the O3b m POWER MEO and SES17 GEO systems to dynamically optimize payload system resources. As our Satellite Software Controller, you will be part of a 247 shift team filling a critical role in the management of the MEO and GEO systems, ensuring that the ARC system remains stable, and system uptime is preserved, and the customer and gateway updates are implemented in the shortest possible time. Additionally, you will monitor the centralized operational mission control systems for both MEO and GEO satellite operational platforms and collaborate with operational, infrastructure and customer facing functions within both the Satellite Operations, Spacecraft Payload Engineering and Network Operations Centers to ensure the stable operation, reliability, and security of our customer services and infrastructure. In this role you will have a direct impact on customer experience.You will be responsible for (this is not an exhaustive list):Responsible for the management and monitoring of the ARC system on an ongoing basis within the MEO and GEO SOCCollaborate with satellite and network operations service partners and with ground and satellite engineering to implement stable customer services within the ARC mission frameworkResearch, analyze and troubleshoot issues within the ARC system that affect system health and service capability.Central escalation point to operational centers and engineering, most of all to support existing services provision and any system related issues within the ARC systemConfigure and tune ARC for optimal performance and reliabilityIdentify, evaluate, and implement effective solutions for critical ARC system anomalies in real timeDevelop and validate programs, procedures and processes to support contingency measures for ARC system responseIn collaboration with other operational personnel, assume manual control of ARC autonomous operations within defined contingency processesCoordinate with ARC Engineering Support to resolve system problemsCollaborate with operators of interfacing systems to ensure proper coordination of activitiesDefine and propose ARC interface, performance, or general operation improvements to SES Engineering and ARC Development and Engineering teamsRecord and report on customer experience and quality of service metricsYOUR PROFILE:Must HaveBachelors Degree in Information Technology, Network Communication, Engineering, Computer Sciences or equivalent, coupled with professional vocational training and qualificationsMinimum of 2-5 years experience in preferably in Operation CentreSupport CentreTechnical support experience in the Networking, Satellite, or Wireless Communications industriesCommand of Microsoft applications (Access, Excel, PowerPoint, Outlook, Visio, Word) (Power BI, Flows experience a plus)Fluency in EnglishNice to HaveKnowledge of TelecommunicationsSatellite industrySoftware Development experience, (HTML, CSS, JS, C+),Analysis and problem-solving skillsPresentation & communication skills (written and oral; synchronous and asynchronous)Demonstrated customer-focused, business-led approachThe base salary range for this full-time position is $65,000.00 - $75,000.00 + bonus + equity + addition, we offer:Hybrid working policyBonus and equity plansComprehensive and competitive benefits plansA range of wellness activities and employee assistance programs (varies by location)

Created: 2025-02-21