Office Manager

Company DescriptionCelebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and "caring for the community" by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.Why Work at NYPCC:We Pay Down Your Student Loans!Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%Paid Time Off and Company Paid HolidaysAnnual Rate Increases403B Retirement Plan with Match!Professional Development through NYPCC AcademyAmazing Workplace CultureJob DescriptionThe Office Manager provides direct supervision of competent support services including but not limited to all external and internal facility operational processes and systems. Oversees all Front Desk Receptionists, Maintenance Team, and Security Personnel.Responsibilities:Manage the reception area to ensure effective telephone and all internalexternal communications both internally and externally to maintain a professional imageProvide ongoing training and guidance to Front Desk Receptionists in their duties and responsibilitiesResponsible for quality assurance of office operations and frontline workflow processes inclusive but not limited to EHR check-inout, scheduling and intakereferral functionsLeads the coordination and management of DailyWeekly tasks assignments for all Frontline staffRegularly conduct team huddles and staff meetingsConduct all forms of performance appraisals and evolutions to assess employee engagement and expectationsMonitors the MetroCard distribution and reconciliation processResponsible for providing adequate staffing resources and coverage for all frontline and support services teamsInitiate service requests for all facility maintenance and equipment needsSupervise the maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of office facilities by maintenance staffMaintain room assignments, staff directory, and contact listEnsure that rooms and supplies are prepared in advance for newly hired staffInitiate purchase requests office supplies, furniture, and equipment for the entire program locationUtilize provided resources to report and follow up on maintenancefacility requestsCollect invoices from consultants and distribute payroll to program staffObtain completed forms or letters by Psychiatrist Psychiatric Nurse Practitioner as requiredAssist with using Video Telehealth Technology or Video Meeting PlatformsSupervise the maintenance of office equipment, including but not limited to, PC and peripheral equipment, printersscanners, copiers and fax machinesManage the dissemination of program reports and execution of reporting follow up assignmentsIn conjunction with the Program Administrator, review and implement sound policies and procedures to ensure superior efficiency and client service excellence within all frontline operationsCoordinate with the Case Management Department to ensure smooth and efficient flow of communicationAssist with crisis intervention as neededMeet regularly with Program Administrator and Director of Support Services to discuss program operationsEffectively coordinate all special events, employee wellness and engagement activitiesPerform other duties as assigned by Supervisor and LeadershipQualificationsHigh School Diploma or equivalentAt least 5-years of experience in an Office Management positionAble to effectively and professionally communicate in Spanish (both verbally and written) preferredDemonstrated experience in team management and mentoringExceptional leadership and management skillsExcellent communication and organizational skillsOutstanding customer service skillsEffective decision-making skillsPossesses great written and verbal communication skills and organizational skillsHighly Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPointMaintains a positive attitude and is friendly, upbeat, and has a great "can do" personalityAble to work well in a fast-paced environmentPassionate about NYPCC's mission and valuesDirect Reports:This position directly supervises all teams of Front Desk Receptionists, Maintenace and Security Personnel.Additional InformationSalary: $100,000 - $110,000 annuallyM-F varied hours FT onsite with some weekendsCompensation commensurate with experience and qualifications.NYPCC is an Equal Opportunity EmployerAll your information will be kept confidential according to EEO guidelines.

Created: 2025-02-21