Associate Omnichannel Ops Analyst

Job DescriptionJoin our team! Dahl Consulting is currently partnering with Polaris, a leader in the powersports industry.We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring an Associate Omnichannel Ops Analyst for a contract position! Interested? Get more details below! Contract Duration: 6 months Worksite Location: Plymouth, MN | On-site Wednesdays Compensation: $25.00-$28.00 per hour What you'll do as an Associate Omnichannel Ops Analyst: Monitor and report on the performance of all open orders across E-Commerce channels daily to ensure smooth order flow, addressing any discrepancies or issues promptly Use Power BI and Excel to analyze large data sets to identify patterns in fulfillment issues and recommend solutions Prioritize and address customer or dealer disruptions, ensuring defects are dealt with swiftly to maintain smooth order flow Act as the subject matter expert for E-Commerce order flows, providing support to dealers, drop shippers, and logistics teams to ensure seamless operations Provide backup support for monthly KPI reports and data deep-dives, ensuring accurate performance tracking Support Customer Service representatives in resolving escalated customer order issues through system-based solutions and clear communication Work with partners to advocate for an exceptional last-mile customer experience, ensuring customer satisfaction throughout the delivery process Respond to inquiries in Outlook inboxes, resolving order and employee discount questions efficiently Handle customer inquiries regarding returns, escalated cases, and PayPal-related issues What you'll bring to the Associate Omnichannel Ops Analyst role: Bachelor's degree, preferably in E-Commerce, BusinessAnalytics, Operations, or Communications 1+ years of experience in E-Commerce, Order Management, Analytics, or Customer Service roles Proficiency in Microsoft Excel, Word, and PowerPoint for effective analysis and reporting Strong problem-solving, math, and analytical skills to handle complex issues Passion for providing exceptional customer service and ensuring customer satisfaction Experience working with data analysis tools and interpreting large data sets to inform decision-making Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225. As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: #deed Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary: Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics. Review DAHL & earn up to $100 | a friend for rewards |

Created: 2025-02-21