Shift Supervisor - Third Street Women's Residence

Job Overview:Type: Regular, full timeSchedule: 35 hours per week.Daily shifts: 9:30am - 5:30pm, 5:30pm - 1:30am, 1:30am - 9:30amRelief Post Requirement: This position requires flexibility to cover a second shift as needed. Location: Fully onsite in the Lower East SidePay: $45,000 annualized salaryProgram Overview:The Third Street Women's Residence provides transitional shelter and supportive services to 79 homeless women with mental illness concerns who are in need of permanent housing. They are referred to the facility from assessment centers andor by the New York City Department of Homeless Services.The staff provides an array of social and housing placement services, working with the residents to enhance and develop life management skills, as well as to manage their mental health conditions. When needed, residents are referred to community-based organizations.Job Summary:Reporting to the Program Supervisor, the Shift Supervisor is a crucial member of the Women's Residence's leadership team and is responsible for managing the program operations to ensure safety and compliance for all team members and clients. You will ensure that clients receives the highest possible standard of health & safety and ensure that services meet regulatory and agency standards. The Operations Team Leader will task manage the operations team that are scheduled to work during these shifts, encouraging a supportive environment and assisting in managing intake, and emergencyhigh emotion situations as needed.Requirements:CPRFirst Aid CertificationSecurity LicenseFire Safety & Alarm System F-80 LicenseQualifications:At least 3 years of relevant experience working in a direct service capacityProfessional experience working with people experiencing homelessness andor mental illness concerns highly preferredProven ability to critical think, problem solve, troubleshoot, and manage crisis situationsAbility to multitask and prioritizeStrong computer skills, including experience with Microsoft Office and Google Suite requiredBilingual (EnglishSpanish) preferredStrong management, interpersonal, writing, and problem solving skillsAbility to work a flexible schedule including some holidays, evenings and weekendsResponsibilities:Responsible for programmatic safety and crisis managementTask manage a team of resident assistants, office staff, contracted security, and evening team.Screen and interview clients; complete application for intake services. Conduct client assessments and prepare reports concerning change in conditionsAssist with maintaining and creating schedules for operations staff, manage call outs and coverage as neededRespond to all after hour and weekend emergencies; document thoroughly and submit required incident reports internally and externally to fundersOversee safety within the facility; conduct fire drills as scheduledMaintain a cooperative relationship among the program units by communicating information, responding to request, building rapport and participating in team problem-solving methodsParticipate in inter-disciplinary team meetings to discuss client casesMaintain client data and census logs and ensure records are up-to-dateProvide facility walk through such as make rounds in the facility to be in compliance with the Fire Coordinator and Office of Temporary and Disability Assistance (OTDA) standardsMaintain daily sign-in food log of resident mealsPrepare and maintain accurate expenditure recordsOther related duties as assigned by supervisorEssential Physical Job Functions:Able to sit & stand for long periods of time, as neededAbility to climb multiple flights of stairs throughout the day, as neededFully vaccinated against COVID-19Ability to work onsite in the Lower East Side

Created: 2025-02-21