Senior Relationship Manager

Are you ready to disrupt? Range is a cutting-edge wealth management platform designed to revolutionize the industry. With state-of-the-art technology, world-class advisors, and data-driven insights, we simplify your finances like never before.Powered by AI and supported by a team of financial experts, Range is building proprietary tools and services to help you manage every aspect of your financial life. From investment planning and tax strategies to retirement and estate planning, everything you need is seamlessly integrated into one platform.Join us in transforming the wealth management industry. Backed by Google's AI-focused Gradient Ventures and Cathay Innovations, we're assembling a team of top talent to make quality financial advice accessible to millions. If you're ready to create a groundbreaking platform and make a lasting impact, join Range.About the roleWe're looking for a motivated and personable individual to join our customer success team, focused on member retention and satisfaction. In this role, you'll engage with current members daily, ensuring they're getting the most out of their Range membership and addressing any concerns to enhance their experience. You'll also identify opportunities to upsell additional services while finding creative ways to keep our community engaged and thriving.This role is based at Range's Headquarters in McLean, VA or one of our hubs in New York City, Seattle, or Austin. Employees hired for this position will work in office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment. What you'll do with usBuild and maintain strong member relationshipsSet strategy for proactive outreach to member base and retention effortsDevelop a deep understanding of our products and servicesTrack all member communications and distill learnings back to leadership and productReport weekly retention metrics to leadership teamWhat will set you apart5+ years experience in a client-facing roleStrong organizational, leadership, and written communication skillsBS or BA preferredExperience working in financial services industryAn interest in the tech industry andor experience with start-upsConsumer fintech experienceBenefitsComprehensive health coverage: Medical, dental and vision401k planTechnology allowancePTOTop of market payPaid parental leaveIn-person team & company eventsRange is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

Created: 2025-02-21