Care Manager

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIVAIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU Compensation Range: $21hr - $24hr commensurate with experience.Overview: The Care Manager will implement effective prevention strategies intended to serve New York City's most at-risk TGNC (Transgender & Gender Non-Conforming) & MSM (men that have sex with men) communities of color. In this dynamic position the Care Manager will provide all aspects of care coordination for SAMHSA participants from enrollment to discharge. This includes completing GRPA Intake, follow-up, and discharge assessments, developing care plans, and coordinating provider appointments.The Care Manager assists clients with accessing services, including but not limited to primary care, substance use treatment, mental health counseling, housing, and vocationaleducational resources. The Care Manager also assists with recruitment and implementation of evidence-based program interventions such as TWIST (Transgender Women Involved in Strategies for Transformation) & Seeking Safety.This position includes field work: visiting the client's homes, areas in the community where clients want to meet, other HW sites, and participation in community and event based outreach. Responsibilities: Provide supportive case management to transgender, gender non-conforming individuals, and MSM of color at high risk for substance abuse andor co-occurring mental health conditions.Conduct GRPA Intake, Follow-up, and Discharge AssessmentsProvide care coordination on an ongoing basis and participate in integrated case conferences to support treatment adherence and improved health outcomesFollow up with clients and providers to ensure that appointments are kept, patients are engaged in care, and referred to needed treatment.Engage with clients via social media for outreach, re-engagement or case management follow up activities in compliance with HIPPA protocol.Maintain essential data for reporting and program evaluation in eICare, including program enrollments, progress notes, care plans, and referral activity.Build and maintain a resource lists for external services and emergency services (i.e., housing, domestic violence, food pantry)Coordinate with outreach staff to identify and address presenting issuesof new enrollees.Facilitate presentations for internal and external programs to promote the program services for the purpose of garnering new program enrollees.Participate in weekly supervisory sessions with the Program Coordinator Participate in monthly chart review as well as CQI site meetings and programmatic projects.Ensure successfulreferrallinkageto psychosocial services andproviders including referrals via warm hand-off.Participates in daily huddleswithclinic staff to discuss clientneeds and coordinate care as needed.Work in collaboration with multidisciplinary team membersto address clinical barriers,including eternal partners.Perform various administrative duties, including updating client trackers and outreach logs; assisting with outreach calls, and scheduling intakes and follow ups as needed.Attend Interdisciplinary Team meetings as the program representative, and update info by due date in preparation for meetings.Perform other duties as assignedby supervisorOther functions that may be required with this position include:Participate inreoccurringinteragency meetings, as well as external community meetings to improve integrated care andmaintain relationships with community partnersParticipate in department activities such as new staff onboarding, YPS Pride Committee, CQI efforts,etc.Participate in Housing Works advocacy events (minimum 3 in person, 4 alternative format events per year July-June)Perform other duties as assigned Minimum Requirements Bachelor's Degree in related field preferred, or HS diplomaGED combined with 3 years' work experience in related field of human servicesMinimum of 2 years of case management experience in a related settingStrong verbal and written communications skillsGood problem-solving skills, ability to work autonomously, and meet deadlinesKnowledge of HIVAIDS, homeless, trauma, substance use and mental illness, and LGBT issues preferredStrong organizational skillsProfessional experience with social media, dating apps and other digital marketing tools is preferred withawillingness to develop skillsfurtherThe following additional competencies are viewed as important to success in this position:Strong computer skills (Word, Excel,Electronic record Systems, Outlook,etc.)Social Media outreach and engagement skillsAbility to work regular evenings and several weekends in a year.Flexibility with schedule and travel required due to attending outreach events and field work around the city as allowable

Created: 2025-02-20