Service Manager

I am currently working with a market leading glazing specialist in New York with a rich history in the local market.They are currently looking for a Service to play a criticial role in overseeing daily service operations. About the Role Scheduling & Resource Management: Planning and optimizing daily manpower schedules for efficient and timely job completion. This includes supervising and scheduling service technicians, ensuring accountability, training, and motivation. Estimating & Sales: Creating accurate estimates and proposals, and following up with clients. Operations & Logistics: Overseeing the timely ordering of parts and materials to prevent service delays. Managing inventory to ensure availability of necessary tools, supplies, and parts. Monitoring and closing out repair orders daily for accurate and prompt billing. Quality Control & Customer Service: Conducting quality control checks on all work to meet company standards and minimize callbacks. Resolving customer issues related to service and repair, escalating to the Director of Service when necessary. Fieldwork: Traveling approximately 15% of the time to job sites within the NYC area for inspections, client meetings, and service coordination. About the Candidate Minimum of 5 years of experience in service management.At least 3 years of experience managing a team of three or more direct reports.Exceptional communication skills with a focus on customer service.Strong organizational and problem-solving skills to handle complex schedules and service workflows.Proficiency in Office 365 applications, QuickBooks and customer relationship management (CRM) software.Ability to motivate and hold team members accountable while fostering a collaborative work environment.Experience in the window industry is preferred - but not required.Positive, can-do attitude with a commitment to delivering quality results.

Created: 2025-02-20