Guest Experience Coordinator - NYC

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter - Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.Job Summary:OGX is seeking a Guest Experience Coordinator. In addition to coordinating Guest facing email correspondence, this position works closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. The ideal candidates thrive in fast-paced environments, has the ability to work with a variety of personalities, and can project a positive image to both team members and visitors.This position pays $25.00 per hour.Primary Responsibilities:Provide leadership and sound judgement to the operations management team to the benefit of the companyMember of the MOD (Manager on Duty) rotationOversee on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & eventsMaintain strong presence throughout the experience, completing walkthroughs and assisting team members as needed. Stepping into rotation if needed for coverageCoordinate guest service email correspondence on behalf of OGX & affiliated experiences via FreshdeskReview & update policies and procedures regarding email correspondence as neededDirect & escalate emails for special events, tickets donations or requests, complaints, press, retail, or marketing to the appropriate OGX staffTrain touring locations and staff in Freshdesk system, creating any materials as neededStay up to date with best practices of the Freshdesk system and improvementsProvide operational policy & procedural training support to Guest Services Team LeadsWork with Department Managers and Team Leads to implement mentorship program including but not limited to discussions, development, action plans & reportingCoordinate Team Lead for a day program, conducting interviews with MODs for all applicantsAssist with staff engagement & incentives program. Develop and schedule activities and calendarAssist with reception tasks on non-operational days. Providing coverage at the main entrance to receive vendors, packages & giving information to inquiring passersbyAssist Venue Management with operational administrative tasks as neededAny and all duties as assignedRequirements:Must be vaccinated against Covid-19Must be able to remain in a stationary standing position more than 50% of the timeMust be able to move about inside the exhibit spaceOccasionally lifts and moves items equipment weighing up to 50 poundsAble to work a variable schedule including nights, weekends, and holidaysYour Strengths Include:Exceptional communication skillsOrganized and detail orientedAbility to multitaskSelf-Starter and proactiveExcellent problem solver with the ability to troubleshoot and come up with creative solutionsAbility to effectively interface with the public and handle emergency situations with grace, in a calm and authoritative mannerExperienced in customer service, communication, written and interpersonal skillsExperienced with POS systems, Microsoft Office, and Google DriveStrong leadership skillsYour Experience:High school diploma (or equivalent), some college is preferred (current students welcome to apply)At least 6 months of supervisory or commensurate leadership experienceAt least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)Experience working in the Attractions and Amusement Industry welcomedExperience using a ticketing systemBenefits:Health Benefits including medical, dental, and visionPaid vacation and sick leaveOpportunities and encouragement for growth and advancementWhy work at OGX:For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

Created: 2025-02-20