Enhanced Care Management (ECM), Director

Job DetailsLevelManagementJob LocationSanta Monica - Santa Monica, CAPosition TypeFull-TimeEducation LevelGraduate DegreeSalary Range$95,000.00 - $115,000.00 SalaryyearJob ShiftDayJob CategoryNonprofit - Social ServicesDescriptionFor more than 50 years, Wise & Healthy Aging has been serving older adults at all stages of their lives. Offering a wide range of services for older adults from pre-retirement through elder years, we also offer services for caregivers and their families and work closely with other senior services and community organizations who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and is nationally certified as a Great Place to Work.We offer competitive salaries and comprehensive benefits. For staff who regularly work 30 or more hours per week, benefits include employers pays up to 80% of health insurance, 100% company-paid dental, 401(k) plan with competitive employer match, Flexible Spending Account (FSA), optional life and vision insurance, 14 paid holidays plus paid time off (PTO). I. POSITION SUMMARYThe Enhanced Care Management (ECM) Director will oversee ECM program development, implementation, and operations. In accordance with CalAIM, Directror will build ECM program capacity and infrastructure. Will oversee ECM staff to provide efficient, comprehensive, and effective ECM care management services to older adults and disabled members of managed health care plans. II. PRIMARY RESPONSIBILITIESOversees ECM Program implementation and design processes, including data system development. Manages effectiveness of service delivery through on-going supervision to all ECM team members.Ongoing monitoring of client care coordination documentation including assessments, care plans, community support referrals, outcome measures and progress notes.Ensures timely and high-quality documentation of services by ECM in accordance with all agency and contractual requirements.Train, monitor, and support ECM staff to provide appropriate ECM services to managed care members, ensure on-going achievement of quality measures.Ensure culturally appropriate and timely in-person ECM activities.Maintains ongoing communication with managed care providers (MCP) and other contractual partners.Ongoing communication and collaboration with MCP, provide updates on program efforts. Ensure timely outreach to eligible members.Responsible for timely ECM reporting, billing and effectiveness of data management systems.Ensure accurate data input in compliance with MCP standards and requirements.III. SUPERVISORIAL RESPONSIBILITIESECM Director will oversee interviews, hiring, onboarding, and training of ECM team members. Work with organization as necessary to carry out supervisorial responsibilities.Provide weekly supervision to all ECM team members. IV. POSITION QUALIFICATIONSA. Educational RequirementsMaster's degree in social work, Gerontology, Health Administration, Human Services, or related field required. Master's degree desirable.Active licensure, LCSW LVN 2 years supervisorial experienceMinimum three years of experience working with older adults.Fluency in English (bilingual in Spanish strongly preferred).Previous experience working with an ethnically and economically diverse population.Previous care management experience strongly preferredPatient Coordination and Healthcare experience strongly preferredB. Other RequirementsMust have reliable transportation, current driver's license, clean driving record, and proof of auto insurance.Travel is required within Los Angeles County.Must pass a criminal background check.V. WORK ENVIRONMENTThis position is based in the corporate office of Wise & Healthy Aging located at 1527 4th Street, Santa Monica, CA 90401.

Created: 2025-02-19