Program Manager, Commercial Experience

ABOUT THE ROLEThe Commercial Experience Program Manager at Peloton is responsible for ensuring our commercial customers, and their exercisers, have a great experience with Peloton! This role has an opportunity to work across many cross-functional teams that will drive highly visible projects aiming to improve the commercial experience. They will collaborate with teams such as Product, engineering, sales, legal, accounting and more to build a business case, conduct discovery, scope and deliver key programs in line with strategic goals. This person will work cross-departmentally with partners at all levels, including senior management, to successfully deliver strategic programs.YOUR DAILY IMPACT AT PELOTONIdentify ideas and initiatives that will improve the quality and experience of utilizing Peloton equipment in commercial spacesLead large and small scale cross-functional projects in a matrixed environmentEnsure all team members understand the business value and goals tied to the effortAdvocate for the commercial customer, bringing the commercial POV to new and existing initiatives and productsPrepare and manage project plans & project status score cards as well as related meetingsIdentify, communicate, and resolve dependencies, risks, and issuesProactively identify and raise risks and issues to key stakeholders; collaborate with teams to develop mitigation and resolution plansWork closely with Product and systems teams to ensure the commercial perspective is represented in their roadmapsMonitor and measure data, deriving insights that determine the success of past programs and inform new potential programs that will improve commercial experience metricsYOU BRING TO PELOTON4+ years experience in B2B strategic program management, operations or consulting2+ years of experience leading software, hardware or customer success focused change programs with complex systems and global reachYou are self-motivated, willing to take action, pragmatic, and intellectually curiousAn excellent communicator, both written and orally; experienced in creating communications and presentations for multiple levels of staff and executives regularlyYou are comfortable with ambiguity and running with a problem to identify both short term and long term solutionsAbility to speak and translate between technical and non-technical business partnersTrack record of successfully carrying out program and project management across post sales or customer success focused initiativesAbility to foster and build a collaborative working relationship with various stakeholdersAbility to manage constantly evolving priorities in a fast-paced environment and lead teams through change while maintaining a can-do mentalityFitness industry or Peloton product knowledge is a plus#LI-HYBRID#LI-ES2The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:- Medical, dental and vision insurance- Generous paid time off policy- Short-term and long-term disability- Access to mental health services- 401k, tuition reimbursement and student loan paydown plans- Employee Stock Purchase Plan- Fertility and adoption support and up to 18 weeks of paid parental leave - Child care and family care discounts- Free access to Peloton Digital App and apparel and product discounts- Commuter benefits and Citi Bike Discount- Pet insurance and so much more!Base Salary Range$139,905-$188,871 USDABOUT PELOTON:Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnershipunion status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team andor hiring managers will be from an @ email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Created: 2025-02-19