Head of Product

About HearthHearth is on a mission to empower America's small business professionals to build growing, profitable companies. In a $600Byear fragmented market where 50-80% of home services companies fail within five years, we're building the essential operational financial infrastructure to power the next generation of small businesses.Current Metrics:$26M Annual Recurring Revenue (ARR)30%+ Year-over-Year Growth12,000+ Contractors Served$4B+ Annual Transaction VolumeThe OpportunityWe're seeking a rare breed of product leader - someone who can transform Hearth from a point solution into the definitive operating system powering America's small business ecosystem. This is more than a job. It's a career-defining opportunity to:Build a technology that could become the economic infrastructure and essential operating system for an entire industry, growing transaction volume from $4.5B to $100B Accelerate significant business growth from $26M+ to $100M ARR Solve complex technical and business challenges at the intersection of SaaS and fintechMake a significant impact on the survival and success of small businesses nationwideWork directly with the CEO to shape company strategyThis role is for a true builder who sees beyond features - who understands that great products don't just solve problems, they unlock potential for entire communities of hardworking entrepreneurs.What You'll Do:Product Strategy & ExecutionOwn full product roadmapDrive rapid iteration through customer feedbackBalance core product improvements with new capabilitiesCustomer & Market InsightsDevelop systematic feedback processesSpend significant time understanding customer needsPartner across Sales, Customer Success, and EngineeringTeam LeadershipInitially manage 1 Sr PM, QA lead, designer with team growth potentialCollaborate across functional teams, particularly with VP of EngineeringReport directly to CEOMetrics OwnershipNet Revenue Retention (NRR)Net Promoter Score (NPS)User EngagementGross Transaction VolumeWho You Are:Background:4-8 years of product management experienceStrong technical foundation (CS degree or equivalent)Experience scaling products through $20-100M ARR stageTrack record of shipping complex products users lovePreferred Experience:Vertical SaaS companies serving SMBsEmbedded fintech productsTransitioning point solutions to platformsField service or contractor softwareKey Characteristics:Customer ObsessionNaturally gravitates to customer conversationsProactively seeks field insightsCan translate customer needs into product requirementsExecution MindsetBias for action and speedComfortable with ambiguityCan do more with lessPrioritizes shipping over perfectionTechnical DepthUnderstanding of modern web application architectureExperience with API-driven, multi-workflow platformsAbility to make nuanced technical trade-off decisionsBusiness ImpactData-driven decision makerCan strategically prioritize roadmapProven ability to improve key metrics (retention, engagement)Our Core ValuesTruth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.Slope. Rate of change over time. We hire and reward based on a team member's potential, capacity, and growth-mindset, rather than a fancy resume. Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other's aspirations and create alignment to get there. Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a "job". LocationThis role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-personhybrid work culture (3+ daysweek) for builders who are committed to building innovative software and making a significant positive impact in the world.BenefitsOwnership of full product strategyClear path to significant value creationStrong customer, data, and distribution foundationMission-aligned with helping small businessesMeaningful equity upsideCollaborative, high-velocity cultureCompetitive pay.Unlimited PTO, plus paid company holidays.Medical, dental, and vision options.401(k)Free Employee Assistance ProgramParental Leave ProgramPet InsuranceMore About UsHearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.The pay range for this role is:170,000 - 210,000 USD per year (New York)

Created: 2025-02-19