Coordinator, Legal Services (Coordinating Manager - ...

Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute carelong-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job DescriptionPURPOSE OF POSITION:New York City Health + Hospitals has a medical-legal partnership (MLP) with the LegalHealth division of the New York Legal Assistance Group (NYLAG), one of the oldest and largest MLPs in the United States. Through this partnership, thousands of patients are connected to LegalHealth each year with free assistance to address their health-related legal needs. Attorneys also provide support to providers, social workers, and care teams in addressing various social determinants of health.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:Under the direction of an Assistant Director, the Coordinator will assist in coordination of all system-wide activities related to patient referrals and appointment scheduling for the LegalHealth program.General tasks and responsibilities will include: Maintenance of standardized referral and scheduling system for H+H medical-legal appointments Epic coordination for all legal clinic schedules across Health + Hospitals sitesProvide coaching and technical assistance to facility staff with questions about patient referrals and legal appointment schedulingCommunication with Health + Hospitals facility staff around maintenance andor changes to legal clinic schedulesManagement of Epic referral queues across Health + Hospitals locationsMonitor volume and dataEscalate issues across sitesServe as one of the main patient scheduling contacts for H+H sites without dedicated legal clinicManagement of webform referrals from across Health + Hospitals locations Phone calls to referred patients to conduct legal screening, schedule and confirm appointmentsCoordination of bedside appointments with care team members from various Health + Hospital locationsMaintenance of shared inboxes on OutlookPerform other duties and tasks as required or requested by SDOH team leadershipMinimum QualificationsA Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three (3) years of full-time experience in medically-oriented health care and medical support systems environment, two (2) years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as MedicalLaboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three (3) years of responsible level experience in business management systems or general administration including two (2) years in a supervisory or administrative capacity. A Masters Degree from an accredited college or university in the disciplines listed in (1), and two (2) years of full-time experience as listed in (1), plus one (1) year experience in an administrative or supervisory capacity in occupations as listed in (1); or, A satisfactory equivalent combination of training, education and experience. Note: Certification or licensure may be required.If applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-19