Operations Manager, NYC

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.As an Operations Manager at Lime, you drive Lime's growth and operational strategy in New York City. You are the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your market's P&L and you'll manage a small team, providing guidance and coaching to ensure everyone performs at their best.This is a high-impact, cross-functional role that requires strong project management, strategic thinking, financial planning, and stakeholder management skills. In this role, you'll make a significant impact in the fast-evolving world of micromobility. If you're a critical thinker who thrives in a fast-paced, data-driven environment and has a passion for building teams and scaling operations, we want to hear from you.We are a remote first company! For many roles, we welcome applications from anywhere we operate. It is preferred that the individual hired for this role be within one hour commute of Lime's New York City Warehouse. What you'll do:Be the operational expert for New York, championing operational excellence, owning end-to-end operational improvements, advising cross-functional reams and engaging in strategic discussions with key external stakeholders including city officialsDefine and implement operations strategies to expand Lime's service area, improve ridership and increase market share across New York City.Build and maintain relationships that drive community support and ensure compliance with local policies and regulations. Act as the primary point of contact for city officials, regulators, and local business partners. Coordinate the RFP process for expansion opportunities and service area agreements. Conduct market research and competitive analysis to identify areas for improvement and growth.Monitor performance and take ownership of key metrics that drive the market's P&L. Manage our relationships with out-of-warehouse Logistics ProvidersRepresent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priorityCreate a positive, inclusive, and safe workplace where people genuinely want to work.About you:4+ years work experience in operations, consulting, engineering, or similar fields Demonstrated track record of achieving business outcomesAbility to understand metrics, P&Ls, KPIs and the levers to pull to drive results 1+ years people management experience Strong Stakeholder Management: Ability to build and manage relationships with city officials, regulatory bodies, and other key external partners.Financial Acumen: Comfortable leveraging data to visualize the impact of investments to drive profitabilityOperational & Strategic: Strong ability to balance regional strategy with day-to-day execution, turning high-level goals into actionable plans and driving market performance.Data-Driven and Analytical: Drive recommendations based on data-driven insights, financialcost modeling, and risk assessments.Excellent Communicator: Develop and deliver high-impact presentations, roadmaps, and reports utilizing data to convey business performance and strategic recommendations Problem-Solving & Process Improvement: Identify and address operational challenges swiftly. Your creativity and process optimization skills will be crucial in resolving issues and improving service.Advanced Knowledge of Excel or Google Sheets and SQL: Proficiency in spreadsheet modeling and data analysis is a major plus.Relentlessly Curious: Always wanting to dig deeper and understand the "why" - particularly when it comes to understanding customer needs and market trends.You bring energy, enthusiasm, and a collaborative mindset that inspires others and strengthens the team culture!The anticipated salary range for this position is $98,000 - $120,000. Annual performance bonus, equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the candidate's location of residence, the successful candidate's skills, experience and other qualifications. In addition to base salary, some roles may be eligible for a variable performance-bonus based on a combination of company performance, employee performance, and management discretion.#LI-Onsite#LI-TG1Why Lime? When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: Competitive salaries, performance-based annual bonus and pre-IPO equityHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness appsFlexible vacation policies with ample paid holidays tailored to country of residenceFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthoodSupport for retirement and financial goals with unlimited access to financial advisorsUnlimited, complimentary use of our vehicles in hundreds of cities around the worldProfessional growth opportunities through quarterly learning days and top-tier toolsOpportunities to connect across teams and locations to network, socialize and volunteerCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functionsConsistent recognition of great work through meaningful rewards and career advancementsBenefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.Lime is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team - which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email for assistance. Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.Lime will consider employment for qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative, the California Fair Chance Act, and other applicable law. When reviewing an applicant's criminal history, Lime will consider all of the material duties listed above to determine if there is an adverse and negative relationship between any criminal history and the ability to perform the material duties of the job.

Created: 2025-02-19