DV Program Supervisor

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,900 individuals and families in Chicago, EvanstonSkokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.We are now hiring for a Full- Time DV Program Supervisor to join our Family Shelter Service of DuPage Team!ESSENTIAL JOB FUNCTIONS:Oversees a domestic violence emergency shelter and hotline program area and supervises its staff members.Models initiative by planning, developing, and implementing interventions that meet changing client needs.Assumes responsibility for grant monitoring and reporting within their program area.Provides supervision, coaching, and support to program staff in appropriate crisis management, non-violent communication, and conflict resolution skills. Has a team-oriented approach that promotes positive collaboration with the DV Program Director, is responsible for the hiring, supervision, and evaluation of staff, interns, and volunteers within their program area.Oversees scheduling andor on-call responsibilities of program staff. May rotate on-call responsibilities with other DV Program Supervisors or program staff.Administers assessments as appropriate and trains staff in their use and interpretation. Assesses and effectively responds to the needs of survivors seeking supportive services using short-term, strengths-based interventions.Facilitates group supervision, team meetings, andor programagency meetings. Participates in a team-oriented approach by collaborating with departmental staff and other programs to provide comprehensive services for clients.Is responsible for monitoring contract, grant, and program expectations, ensuring that team members meet timelines and reporting requirements.Conducts program planning and makes recommendations, including budget needs, to the DV Program Director.May carry a client caseload, providing short-term, strengths-based, trauma-informed services to survivors of domestic violence and their children.Remains cognizant of current developments in the field of domestic violence. Attends appropriate workshops, conferences, etc. to enhance professional development and understanding of issues in the field.Establishes and maintains contact with local agencies, organizations, and partnering sites as appropriate; effectively and professionally represents Metropolitan Family Services and the domestic violence program in the community.Provides services in accordance with the Illinois Certified Domestic Violence Professionals' code of ethics.Other duties may be assigned that are specific to the needs of the particular site or program that this position oversees.QUALIFICATIONS:Required: Bachelor's degree plus 5 years' experience, including experience in domestic violence survivor services and other services as appropriate to the specific role. Demonstrated increase in administrativesupervisory responsibilities across time. Illinois Certified Domestic Violence Professional (CDVP) certification required by end of first year in role.Preferred: Illinois Certified Domestic Violence Professional (CDVP) certification prior to hire; Master's degree or JD (for court programs) plus 3 years' experience in the field of gender-based violence andor social services.Training: 40-hour Domestic Violence training preferred at time of hire. This training is required at first opportunity upon hire and must be completed prior to any contact with DV program clients or their personally identifying information.SKILLS:Strong supervisory and administrative skills, including team-building, reflective supervision, and grant management.Knowledge of community resources, advocacy and crisis intervention skills, and an understanding of trauma and Trauma-Informed Care.Empathic, non-judgmental, service-oriented attitude in work with clients. Recognizes domestic violence survivors as the experts of their own lives and helps staff to partner with clients to identify and build upon their strengths.Ability to respond appropriately in varied situations and to function with minimal supervision.Ability to work and problem-solve both independently and collaboratively within a team environment, demonstrating professionalism, flexibility, and mature judgment.Must demonstrate self-awareness, insight, and commitment to ongoing professional growth. Models healthy boundaries and good self-care with clients and coworkers.Bilingualbicultural (EnglishSpanish) preferred.Must have excellent verbal and written communication skills, strong organizational skills, and demonstrate understanding and effectiveness in working with diverse populations.Additional skills may be required specific to the particular program or site where this position is based.PHYSICAL DEMANDS:While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel, and crouch.The employee may occasionally lift andor move up to 35 pounds. SALARY: The average starting salary for this position will fall in the range of $61,500 and $68,000 annually. Where candidates fall in this range will be based on skill and experience level. Metropolitan Family Services puts our people first with a top-of-the-line benefits package.Blue Cross Blue Shield (BCBS) of IL Medical Coverage options that support all levels of staff (including Part-Time): HMO, PPO, and HSA (PPO)ZERO: A free benefit for BCBS PPO members that helps find the least expensive option for medicalMFS will contribute $2,000 to individual and $4,000 to family HSA Accounts through our HSA coverage, all front-loaded at the start of the year, or the start of your HSA enrollment.Teladoc services provided to all employees: A no-cost benefit providing general medicine and behavioral health services, no insuranceDental HMO and PPO options through GuardianVSP vision insurance with one of the largest networks in the Chicago-landCompany-paid individual life insurance policy of $100,000, with a wide range of additional, employee-costCompany-paid individual Short Term Disability (STD) and Long-Term Disability (LTD)Five Flexible Spending Account (FSA) options ranging from Health to Contribute your pre-tax dollars where you need them the most.Ascensus 401K Plan with up to a 4% Match, vested at 100% on day one of12 paid Holidays.Starting with 15 days of PTO, maxing at 30 days after 3 years of service.Training and Professional Development Plan with E-Learning.Pet Insurance options for your furry (or non-furry) prehensive Employee Assistance Program (EAP).Free Will preparation services.On-staff notary available to employeesALEX, AI-powered assistance that will make your benefit decisions Equal Opportunity EmployerProtected VeteransIndividuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2025-02-19