Hotel Reservations Agent

$31.05 per hour.We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented:Report to the Reservations Manager and provide support with all Reservations dutiesHandle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenueSuccessfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc.Process internal reservations, management reservations, reservations from the GDS, housecomp requests, travel agent rates and emailsHandle high volume of phone calls and email correspondenceMust have a positive attitude and strong attention to detailMust be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrivalSend pre-arrival emails to all guests Must be flexible with scheduling.Ensure and provide flawless, upscale, professional and high class guest service experiencesRespond to guests needs and anticipate their unstated onesActively listen and resolve guests' complaintsOversee and coordinate all arrivals Provide wellness calls to in-house guestsCoordinate and manage communication between guests and staff and follow up to ensure complete service recoveryPromote all amenities, conveniences and programs offeredArrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferencesWork closely with all operational departments of hotelRequirements:At least 1 year prior experience in the guest service industry, preferably in a luxury property.Knowledge of computers and various programs such as Microsoft Word and Excel.Knowledge of Opera is preferred.Highly motivated with excellent communication skills.A creative problem solverPassionate about guest service and satisfactionExtremely organized and able to prioritize in a busy environment Bachelors Degree preferred

Created: 2025-02-19