Permit Operations Manager

Our MissionAt Pulley, we are on a mission to help construction teams break ground faster. The United States is short between 4-7 million homes while housing production and affordability remain near historic lows. Meanwhile, retail and office real estate are still adapting to the post-pandemic world and the AI boom has led to significant investments in data center infrastructure.Permitting requirements vary vastly by jurisdiction, making it challenging to navigate for home builders, retailers, architects and contractors. It creates a critical bottleneck that every project must traverse. While the industry remains largely fragmented and underserved, we believe that combining cutting-edge software with permitting expertise can condense permitting timelines from months to days or even hours! About UsWe are a passionate team building software for the built environment around us. Founded by Charlie Jacobson and Andreas Rotenberg in 2021, our team combines deep experience in real estate and construction with a track record of shipping software loved by millions of customers.We're backed by CRV, Susa Ventures, BoxGroup, Fifth Wall, Operator, South Park Commons, Suffolk Construction and leaders from Plaid, Segment, Procore, ServiceTitan, Built, BuildZoom, and eero. What We're BuildingWe're building the world's first software platform for construction permitting - for any project, in any city. Our north star is speed; everything we do is in the service of helping our customers get their permits as fast as possible.We serve some of the top developers, builders, retailers and architects in the industry to permit new apartment buildings, office space, homes, stores and much more! The RoleWe're looking for a Permit Operations Manager to own process and tooling along with supporting hiring and enablement efforts for the permitting team. This role will report to the Head of Permitting.Craft playbooks and processes to ensure high quality permitting outcomesMaintain internal no-code tooling and implement new tools as neededCollaborate with internal teams to build metrics and dashboards for monitoring SLAs, and KPIsResponsible for running deep dives on past project to spot opportunities for better project outcomes, and translating that back to playbooks and toolingSupport our Head of Permitting and Account Leads in monitoring active projects to ensure SLA adherence and high quality outcomesHelp design effective interview processes optimizing for talent density on the teamPlan and implement ongoing training & change management processes for project managers Who You Are5+ years experience in architecture, engineering, or construction (AEC) operationsStrong project management fundamentals to manage deadlines across teamsExperience designing and refining playbooks to scale operational processesSupported hiring processes for AEC roles Nice To HaveExperience with permittingExperience in startuptech environmentFamiliarity with low or no code tools, SQL and BI tools

Created: 2025-02-19