Assistant General Manager

About Hook HallSituated in the heart of Washington, DC, Hook Hall is a traditional tavern and event venue, designed to transform and transition throughout the day. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. We curate environments, events, and experiences that make memorable moments where people feel recognized as human-first, allowing us to positively impact, empower and collectively celebrate others in customized immersive experiences. At Hook Hall, we live boldly and act differently. We're a crew built of dreamers that Deliver the Unexpected each and every day. It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. This is why we foster a welcoming and accepting work environment.About the roleHook Hall is actively seeking an energetic Assistant General Manager to join our crew!The ideal candidate is able to work efficiently in high-pressure environments remaining attentive to the needs of guests and crew members. They utilize their knowledge of current alcohol laws to promote a safe and compliant space for crew and guests; working alongside their crew to ensure guest service issues or questions are swiftly and effectively addressed; They are both professional and personable, and they lead by example, consistently delivering exceptional service and creating an environment where crew and guests feel welcome, safe, and acknowledged.What you'll doLead the team in maintaining a neat, organized front-of-house environmentAssist with openingclosing tasks and side workEnsure safety and food & beverage quality standards are metManage online ticketing platforms for internal data tracking and an elevated guest experienceManage check-in for guestsKeep guests happy and handle complaints appropriatelyBuild a rapport with our crew, guests, and vendorsMaintain a positive image of the Hook Hall brand at all timesCollaborate with our partners when they promote their products in our unitsEnsure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficientlyLead the crew on shift with an All Hands In approach.Assist General Manager with hiring and building a team of all-starsAttend huddles to gain knowledge and understanding of our various events and initiativesBe a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spiritQualificationsCommitment to and alignment with the company's core valuesCurrent ABRA certification, or ability to obtain prior to start dateRelevant service or hospitality experienceAbility to work safely and efficiently Ability to speak to groupsExperience working with Point of Sale (POS) and reservation systemsFlexible availability, nights and weekends requiredCommitment to and alignment with the company's core valuesAbility to operate point-of-sales systemsAbility to effectively communicate with crew, guests, and vendorsAbility to take and place food and beverage orders accuratelyAbility to stand andor walk for prolonged periods of timeAbility to lift and carry up to 25 pounds for short periods of timeThe pay range for this role is:50,000 - 55,000 USD per year (Washington DC)

Created: 2025-02-18