Office Services Associate - Part Time

Job DescriptionJob Summary: We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. This is a part-time position for the 1:00 pm to 6:00 pm shift.Essential Functions & Responsibilities:Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.Create inventory, service, and supply orders and returns.Document information in all logs and reports with keen attention to detail.Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.Daily interaction with Customers, Service Technicians, Managers, and vendors.Facilitate any shared e-mail boxes.Perform other tasks as assigned and participate in cross-trainingAdhere to all safety proceduresBe available for overtime especially during busy seasonsKey Skills:Excellent communication skills both verbal and written, in person, email or telephoneAbility to interface with end-user in a professional manner, with a sense of urgencyAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksExcellent communication skills, both verbal and writtenAbility to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverageMinimum Qualifications:18 Years of Age or OlderHigh School Diploma or GEDMinimum of 1-year customer service related experienceExperience as a Site Representative andor a minimum of 1 plus years demonstrated knowledge and experience in a related functional areaPhysical Requirements:Required to stand, walk, simple grasp, reach with hands and armsRepetitive motion is required; may require twistingbendingclimbingMay lift up to 50 lbs. frequentlySignificant walking; Ability to stand, sit andor walk for long periods of time with or without accommodationsPrior Helpful Experience May Include:Familiarity with office equipment and proceduresExperience with maintaining and basic troubleshooting of printers, copiers, and other office equipmentPay Disclosure:"The pay range for this position is $18 to $18.50hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, andor other benefits, dependent on the position offered."

Created: 2025-02-18