Account Manager

Job DetailsLevelExperiencedJob LocationNYC - New York, NYEducation Level4 Year DegreeSalary Range$75,000.00 - $90,000.00 SalaryDescriptionAbout Empire OfficeEmpire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.OverviewEmpire Office is currently seeking an Account Manager to join our growing team in NYC. The function of this position is to manage client expectations and provide quality-based products, and knowledge-based solutions. This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight.Key Responsibilities Sales: Update client on new product offerings and market trends Exercise value engineering when interacting with the client Work with the Marketing Department to provide updated materials and information to client Seek out opportunities for ancillary products and additional services to offer upRespond promptly and courteously to client inquiries, needs, requests, etc.Be available as needed for client face-to-face meetings, and other necessary communicationsShare the Empire story and promote depth and breadth of resources Promote the unique capabilities, knowledge, and expertise to client Remain cognizant and prepared for any anticipated client needs Possess an understanding of the competition for proper product positioningNegotiate with vendors for additional discounting for increased profitability Continually practice strategic social relationship-building Carry out forecasting and strategic account plan Availability & willingness to take onsite meetingsfield measure spaces Sales process: Act as the liaison throughout the sales process by facilitating and managing all steps involvedCoordinate necessary actions as they are carried out by the SalesAccount Coordinator or Project Manager Monitor all reports (waiting, unbilled, or aging) Mentor Junior Account Manager, if applicable QualificationsSkills & QualificationsBachelor's degree or equivalent5+ years in the furniture industry; experience working at a dealership preferred$75,000 - $90,000 annually, based on experience and qualificationsCapable of reading and understanding blueprints, CAD, or construction drawingCAD Experience CET ExperienceKnowledge of Steelcase furnitureMicrosoft Office knowledge (OutlookExcelWord)Use of Hedberg to generate quotesStrong communication skills, both written and oralStrong customer service skillsWell-spoken and able to convey ideas, thoughts, and information effectively.Highly motivated, persistent, and skilled negotiatorPlans and carries our responsibilities with little to no direction Comfortable working independently Ability to take on and complete multiple tasks in a timely mannerHandles deadlines and pressure with ease Works well in a team environmentAbility to motivate others

Created: 2025-02-18