Front Office Coordinator

DescriptionAbout the RoleMindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. We are looking for a candidate that is passionate about working with and serving university students, faculty, and staff in an outpatient setting. As the Front Office Coordinator to support our College Health Program, you will contribute to a positive patient experience by providing excellent customer service to all patients and providers through interactions on the phone and in-person.This role is full-time, 40 hours per week, Monday through Friday, onsite in our Irvine office.Are you a new grad or in grad school majoring in psychology, public health, or social work? We encourage you to apply! ResponsibilitiesProvides a positive patient experience by:Serving as the first point of contact for patients and visitors upon arrival, greeting all patients and visitors with excellent customer serviceScheduling patient appointments as neededAnswering incoming callsmessages and appropriately addressing or triaging phone requests including requests for appointments, form completion, questions about medication, municating all patient messages on a timely basis to the clinical staffRegularly collecting co-pays (if not paid online) and obtaining payment for patient balances if appropriateExplaining patient paperwork and ensuring its completionCollecting and updating patient demographics and insurance informationAssisting patients in understanding Mindpath Health policies, procedures, and services when necessaryRecognizing when situations require escalation to management or clinical teams to ensure patient safetyAnd satisfactionUtilizing effective de-escalation techniques to manage interactions with upset or frustrated patients,Maintaining a calm and professional demeanorSupports clinicians in the office through the above and by:Informing clinical staff of patient arrivals and any scheduling changesMaintaining a thorough knowledge of each clinician's needs and preferencesSorting and triaging incoming communicationsProviding general administrative support including faxing, copying and scanning for clinicians and other office personnel as neededContributes to a collaborative and friendly work environment by:Establishing and maintaining a positive working relationship with front office team, team lead, operations supervisor, rom and cliniciansCommunicating effectively with Front Office Team, Team Lead, Operations Supervisor and ROM on process improvements, daily needs, etc.Identifying priority patient satisfaction issues and suggesting recommendations for plying with company policies and procedures and following strict patient privacy proceduresQualificationsEMREHR or practice management systems experience required.High school diploma, or equivalent.2+ years of recent experience such as clerical, administrative, receptionist andor front office coordinator.Minimum of one year of demonstrated customer service skills (within a healthcare setting)Basic proficiency with Microsoft Office (Outlook, Excel, and Word); multiline phone experience; accurate typingdata entry skills.Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, clinicians, management, staff, and other customers.Empathy and compassion when working with individuals experiencing mental health challenges.A calm, professional demeanor when managing upset patients or families.Excellent oral and written communication skills.Strong attention to detail with the ability to prioritize and multitask in a fast-paced environment.Effective problem-solving skills and the ability to think quickly under pressure.Demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.Strong organizational skills and attention to detail.Ability to work independently or as part of a team.Must be able to maintain strict confidentiality of all personalhealth sensitive informationThe pay for this position is $23 per hour. We offer full benefits (medical, dental, vision), paid time off, holiday pay, 401k, tuition reimbursement, paid parental leave, and more. About Mindpath HealthMindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. As a national leader in mental health services, we are reimagining care delivery, reaching patients and focus on clinical excellence. With a team of more than 500 mental health clinicians, Mindpath Health provides a broad spectrum of psychiatry, interventional psychiatry (including TMS and esketamine) and psychotherapy care.At Mindpath Health, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on the total health. Mindpath Health is in-network with most major health insurance providers and has more than 80 locations across California, North Carolina, South Carolina, Florida, Texas, Arizona, and growing.Join our community and discover how rewarding work can be!Mindpath Health is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Created: 2025-02-18