Retail Assistant Store Manager

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.Job OverviewWe are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.What You Will AchieveManage a team of Brand Associates setting expectations, goals, and develop talentAct as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experienceMaintain a clean, organized, and safe store environment for customers, employees, and store productsFocused on providing positive customer and employee experienceSet high store standards that reflects company brand image, values, and cultureSubject matter expert on POP MART core business information including POP MART's characters information, products, company history informationSupport company on marketing events such as in store events, Pop-up events, conventions, new store openingsSupport company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as neededImprove sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trendsDrive sales of company key products such as Blind boxes, MEGA, and accessoriesMust be able to work flexible hours including nights, weekends, holidaysVisual Merchandising & Inventory Management (1 or the other depending on store size)Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixturesRemerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needsWorks closely with Inventory ASM to determine BOH and warehouse inventory levelsRequired to work specific days of the week depending on VisualInventory Management responsibilities Responsible for back of house organization, inventory management, receivingtransferring of goods, and weeklyquarterly inventory auditing. Qualifications:Retail industry knowledge, skills, and abilitiesConfident and comfortable engaging customers to deliver great customer experienceMore than 2 years of store leadership experience in retail High level of ethics, values, integrity, and trustExperience working independently in an ambiguous environment with minimal supervision.Demonstrated ability to use data and metrics to back up assumptions and implement effective solutionsAbility to adapt to a fast-paced environment and implement new standardization directivesHigh School DiplomaMust be 18 years old or olderBenefits:Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledgeCareer development: we work with you to advance your career through short-term assignments, new experiences, etc.You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domesticcivil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Created: 2025-02-18