Call Center Agent

Job Title: Call Center AgentLocation: New York, NYJob Type: Full-TimeJob Summary:As a Call Center Agent, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving inquiries efficiently. You'll be the first point of contact for customers, helping them navigate through their questions and ensuring a positive experience with our brand.ResponsibilitiesAnswer incoming calls and respond to customer inquiries promptly and professionally.Resolve customer issues, complaints, and concerns with a focus on first-call resolution.Process orders, forms, and applications as needed.Maintain detailed and accurate records of interactions with customers in the CRM system.Meet or exceed performance targets in areas such as call quality, productivity, and customer satisfaction.Collaborate with team members and share feedback to improve customer experience.Escalate complex issues to supervisors when necessary.QualificationsHigh school diploma or equivalent; some college or call center experience preferred.Strong communication and interpersonal skills.Ability to stay calm and handle stressful situations effectively.Problem-solving skills and a solution-oriented mindset.Proficiency with computers and familiarity with CRM software is a plus.Ability to multi-task, prioritize, and manage time efficiently.

Created: 2025-02-18