Customer Service Rep

Base Pay: 17.00 - 18.00Now Hiring a 1st shift Customer Service Rep and Shipping & Receiving Associate Hours: 7am-3:30pm, 8am-4:30pm, 6am-2:30pm Payrate: $18 hour Job Duties: Process, generate and ... Continue reading "Customer Service Rep"Now Hiring a 1st shift Customer Service Rep and Shipping & Receiving Associate Hours: 7am-3:30pm, 8am-4:30pm, 6am-2:30pm Payrate: $18 hour Job Duties: Process, generate and input all related paperwork required for the fulfillment of customer orders for both inbound and outbound processes. Checks all orders for special requests from our customers by coordinating with operations and transportation departments for the expediting of these specials requests orders. Run stock reports to check for product status and availability, as well as, post applicable Inventory records. Trace orders as required and notify customers of any activity concerning their merchandise. Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, in a courteous and professional manner Generate accurate and timely billing and subsequent invoicing where needed. Processes returned merchandise from the customer and report customer feedback to the supervisor, including any signs of customer dissatisfaction. This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, andShort-Term Disability benefits, as well as a Retirement Plan. All Illinois talent are alsoentitled to accrue and use paid time off. Additional benefits information can be foundhere: Requirements: Previous Shipping and receiving experience required. Knowledge of BOLs Computer skills to perform data entry SAP Must possess excellent verbal and written communication skills. Ability to prioritize and organize their work efficiently by being a self-starter. Must be a detail-oriented multi-tasker who is flexible to adapt to coordinate multiple and changing priorities. Proficient in Microsoft Office programs (e.g.: MS Word, Excel, and Outlook). Ability to work in a fast-paced work environment.

Created: 2025-02-18