Manager, Care & Enrichment

Summary:Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Manager, Care & Enrichment at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you! The individual in this role is responsible for overseeing the R&R Center's team of Care & Enrichment Technicians (CETs), developing, implementing and overseeing daily monitoring processes, meticulous data collection, and ample and open communication within and between teams. The successful candidate for this role has strong organizational and leadership skills, a positive attitude, and is a model of resilience and adaptability. The Manager, Care & Enrichment is highly collaborative, continually working with colleagues in behavior and veterinary to ensure each animal has holistic and individualized care. Recovery & Rehabilitation Center Overview & Upcoming Launch The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD. This position has a target start date of3102025 and is remote until the facility is ready for occupancy in May of 2025, after which it will be an in-person position based in Pawling, NY. This position requires the incumbent to live within a commuting distance to Pawling, NY by May 1, 2025. Responsibilities:Responsibilities include but are not limited to: Functional Duties(35%) Maintains working knowledge of all Care & Enrichment daily protocols, working with the Senior Director, Care & Enrichment to ensure protocols are clear, concise, and up-to-dateMaintains working knowledge of all relevant regulatory requirements, and keeps accurate records of compliance activitiesOversee the cleaning and prepping of animal holding area and associated tasks, the provision of enrichment, and the feeding and watering of animals to ensure their daily needs are metArrange daily animal care and enrichment tasks to optimize workflow and ensure efficiencyAssist in training and overseeing volunteers as they perform animal related tasks, particularly when directly handling animals, and communicating respect and gratitude for volunteer supportCollaborate with behavior and veterinary team members, working together to ensure open and ample communication, excellent care, and close monitoring of every animal in the shelterTogether with the Care & Enrichment Technicians, creatively problem solve and take appropriate initiative to solve day to day issuesProvide continual feedback to the Senior Manager, Care & Enrichment to improve processes and minimize barriers to efficient work and high-quality animal careContribute to the ongoing development and refinement of daily care and enrichment SOPs, representing the interests of the Care & Enrichment Technicians and working with the behavior and veterinary team to ensure integrationAudit data entered by Care & Enrichment Technicians on a daily basis to ensure it is accurate, informative, and appropriate to be read in a court of law if internal records were subpoenaedAssist in choreographing animal movement into and out of the shelter in a seamless and low-stress mannerPerform repeated daily checks of animal holding areas, spot cleaning, feeding, watering, and providing enrichment as the need arises, or appropriately delegating the sameHold team huddles at regular intervals throughout the day to determine progress on tasks, who needs additional support, and shape the remainder of the day accordinglyDevelop, implement, and execute strategies to keep animal care and enrichment equipment and supplies organized, efficiently located, and in good repairMonitor the inventory and conditions of animal care and enrichment supplies, requesting additional supplies before stock is depletedPerform daily rounds to ensure all animals are in appropriate seized enclosures, and to evaluate the condition of every enclosures, noting any safety or integrity concerns, bringing them to the attention of the Manager, FacilitiesPeople Management (50%) Clearly and concisely explain the reasoning behind each protocol, garnering buy-in from Care & Enrichment Technicians and ensuring protocols are used as intendedOversee the Care & Enrichment team's daily cleaning, handling, enrichment, monitoring, and documentationProvide regular trainings, keeping Care & Enrichment team up to date on advances in the field and proficient in protocolsWork alongside the Care & Enrichment Technicians, assisting in daily care and monitoring adherence to all relevant protocolsProvide instant, kind, coaching when a deficiency in any aspect of job performance is notedEnsure team adheres to standard operating procedures, protocols, and set clear, achievable goalsDirectly and immediately address conflict and concerns as the arise, ensuring difficult conversations are productive, respectful, and meaningfulPractice delegation for growth, giving direct reports appropriate stretch opportunities to develop new skillsMonitor and evaluate employee performance, fostering growth by providing coaching, regular and timely feedback, and formal appraisalsEvaluate staffing levels and training needs, providing feedback to the Senior Director, Care & Enrichment on a regular basisRegularly recognize team members accomplishments and provide healthy work-related engagement opportunitiesOperational and Administrative Duties (15%) Attend and meaningfully contribute to all relevant R&R Center and ASPCA meetingsAccurately track and report time worked, time off, and work-related expensesReview time off requests and weekly hours worked for Care & Enrichment TechniciansResponsibly steward R&R Center assetsCore Values Exemplifies the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animalsDemonstrates Ownership and feels responsible for outcomesBelieves in Team - that we are stronger togetherSeeks to Elevate others and reimagine what is possibleFocuses on Impact, specifically making change for animalsEducation and Work Experience High School Diploma or GED required, B.S. or B.A. preferredMinimum of one year of experience leading a team, directly or indirectlyAt least two years of experience working in an animal shelter in a hands-on roleFear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hireLanguage English (required)Qualifications Valid driver's license and ability to pass a motor vehicle history check demonstrating safe drivingAbility and willingness to travel up to 10% of the timeAble to work a flexible schedule, including days, evenings, weekends, and holidaysFluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plusExcellent written and oral communication skillsAble to regularly witness animals suffering medically andor behaviorallyComfortable with humane euthanasia in theory and in practiceDisplays concern for the safety and well-being of self, animals and others, especially under stressFosters collaboration by creating strong connections with colleagues at all levels and in all areasBuilds strong work relationships based on trust, respect, and listening to understandFreely and generously shares knowledge, skills, and expertise with othersDemonstrates genuine interest in the thoughts, ideas, and expertise of othersProactively problem-solves and takes appropriate initiative to implement solutionsFlexible; can easily adapt to changes and help others do the sameResilient; bounces back from difficult and disappointing situations quicklyStrong and adaptable people leaderArtfully flexes coaching styles to best support diverse individualsCultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respectedAbility to set a clear direction and inspire others to work towards shared goalsSets a high standard by leading with transparency, integrity, honesty and strong ethical principlesUnafraid of hard conversations and approaches them openly, quickly, and kindlyViews conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationshipsValues training and education for self and team, ensuring ample access to learning opportunitiesWork takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possibleWork occurs in noisy environmentsWork involves exposure to chemical and biological hazards such as medications, cleaning products, urine, feces, blood, and sharp objectsAbility to work in a physically demanding environment that requires standing, walking, bending, squatting, andor kneeling for extended periods of timeAbility to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning suppliesComfort and ability to handle and restrain animals safely and humanely, particularly in stressful situationsAbility to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and bootiesCompensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $68,000 - $73,000 annually For more information on our benefits offerings, visit our website. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. Qualifications:See above for qualifications details.Language:EnglishEducation and Work Experience:High School DiplomaOur EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application dividuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (MFDV).

Created: 2025-02-18