Customer Success Manager (Glide)

Welcome to Glide!At Glide we're reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.You'll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We're looking for a talented Customer Success Manager to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world, and we're hoping you can help us do that!Your Responsibilities:Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reportingWork alongside sales team and founders to help close prospective customersOversee customer account management, including formal communications of product updates and roadmapsAnalyze customer data to ideate and recommend new features and enhancementsMaintain an accurate record of all customer interactions and transactions, reporting and escalating issues as neededIdentify and develop new business opportunities with existing clientsNeed-to-Have's:Customer-facing experience at an early-stage companyStrong understanding of SaaS business models and large-scale software implementation projectsExcellent communication and negotiation skillsTechnical understanding of fintech productsExperience working with agile engineering and design teamsNice-to-Have's:Previous experience in a product or customer-facing role at a fintech or FinServ companyExperience with data analysis tools such as SQLFamiliarity with project management tools, customer success software and CRM systemsA collaborative, entrepreneurial spiritPerks and Benefits: Competitive Compensation:You'll receive a competitive salary and a generous equity package for joining us at Glide. Wellbeing Credits (for US employees)Besides stellar health, dental, and vision insurance, we offer a generous health and wellness stipend, so you can stay healthy and active. Lunch on us (for US employees)We love food. Every member of the Glide team gets free lunch, every day. No one goes hungry around here :) Best ToolsWe want you to be happy at work. You'll get a full equipment upgrade - from a top-of-the-line computer to your preference on keyboard, mouse, and accessories. Remote-FriendlyYou'll have the option to work fully remote from any location.Any Questions?Email: restrictionsWorkday must overlap by at least 6 hours with New York, NY, USA

Created: 2025-02-18