Associate Manager of Enhanced Care Management

"Every person deserves compassion, dignity, and the safety of a place to call home."Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.Job DescriptionThe Associate Manager of Enhanced Care Management will be responsible for overseeing day-to-day operations of the Enhanced Care Management program. This includes managing all program functionaries such as Lead Care Managers and Community Health Workers (outreach staff).The functionaries include quality of personnel work, from programmaticcontractual perspectives toclient-centeredethical ones, their programmatic intersection with the Clinical Consultant, ensuringstaff productivity, spearheading community relations as a figurehead of the program, administeringcorrective action when program standards are not met, and assisting the ECM Director in certainadministrative tasksfunctions.Administrative tasksfunctions include documentation audits, attending engagements withcontractors, assessing reporting metrics, training new staff, monitoring programcontractualbenchmarks, and workflow policy development.The salary range for this position is $68,000 - $70,000 per year, depending on experience. ResponsibilitiesSupervision:Supervision of ECM staff includes overseeing and facilitating both qualitative and quantitativeaspects ECM job functions. This entails closely monitoring the work of both care manager andoutreach staff insofar as it is delivered punctually and in accord with contractual tenets,ethically and in accord with Illumination Foundation guiding principles, and that it meetsinternally deigned standards.Associate Manager of ECM will monitor outbound program referrals, and will ensure thatmembers are being linked properly in accordance with their needs.Associate Manager of ECM will oversee the integrity of outreach and lead care managerdocumentation, applying Illumination Foundation documentation standards whenwarranted.Associate Manager of ECM will be in charge of training growing staff, and administeringnew curricula when necessary.Associate Manager of ECM will oversee relationships built between care manager outreachstaff and associative care members in the community, as well as communicative aspectscentered around the ECM clinical consultant.Client Care:AMECM (Associate Manager of ECM) will ensure care managers and outreach staff are usingethical, client-centered approaches when engaging members.AMECM will ensure staff attendance at communal engagements where client-care details strategies surrounding their members are being discussed.AMECM will themselves take client-centered approaches when engaging members of theircase-load.AMECM will view documentation through not only a programmatic lens but a client-centeredone as well, intervening in cases that fail to uphold our standards of client care.Collaboration:AMECM will engage in weekly 1:1 collaborative effort with care manager, outreach, andclinical staff, as well as with the ECM Director.AMECM will collaborate with client care team members belonging to other programs, to co-create and optimize the deliverance of client care services.AMECM will collaborate with administrative staff belonging to contracting agencies, and bea point of contact for field-based client-facing inquiries, questions and concerns ofcontractors.Documentation:AMECM will work with the ECM Director to ensure that the quality and quantity of ECM staffdocumentation is up to internal and contractor standards. This will involve bi-monthly chartaudits in KIPU EMR as well as in various provider portals.AMECM will work with the ECM Director to identify accurate data reporting figures, so as toremain compliant with contractor program parameters.Administrative Oversight:AMECM will attend all monthly meetings with contractors, as well internal meetings withadministrative staff. Information gleaned from these meetings will be disseminated to staffmembers accordingly.AMECM will oversee employee timesheets and will be responsible for their compliance accuracy.AMECM will be responsible for administering corrective action when expectations standardsare not met by staff members.Preferred ExperienceMinimum QualificationsRequired:Comprehensive knowledge of the ECM programPossess a proficient ability and willingness to learn and adaptBe flexible, open, conscientious, and have a good positive attitudePossess marked social aptitude a keen ability to work in social environmentsMust be an excellent communicator, and understand flexibility and variability in different communicative styles.Preferred:Bachelor's degree in human services, or other related field.Bilingual in English and Spanish.Proficiency in Google Suite (Mail, Docs, Sheets, Calendar) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)BenefitsMedical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the planDental and Vision InsuranceLife, AD&D and LTD Insurance funded 100% by Illumination FoundationEmployee Assistance ProgramProfessional Development Reimbursement401K with Company Matching10 days vacation PTOyear6 days sick PTOyear10 days holiday PTOyearPotential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

Created: 2025-02-18