Client Service Coordinator

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.Summary of the Position: The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. She will report to the Client Service Manager and will be located at Hearst Tower.The successful candidate will be organized, have an eye for detail and a passion for customer service.Key Responsibilities:Hospitality:Be the first point-of-contact and concierge in the Property Management Office (PMO)Provide a warm and welcoming experience for customers and visitorsPromote Tishman Speyer's ZO. amenity offeringsMaintain a high level of customer satisfaction, responding to customer needs in a timely mannerActively support the Property Management team in fostering long lasting relationshipsOperations: Provide support to ensure smooth operations of the PMOManage customer requests using our work order system and coordinate with building operations teamAssist the Client Service Manager (CSM) in distribution of monthly rent statements and processing invoices in a timely mannerAssist new customers with onboarding proceduresSchedule periodic contracted services with building vendors as neededUpdate office files as and when requiredDistribute daily freight elevator and loading dock scheduleCoordinate incoming and outgoing mail, overnight deliveries, and courier serviceMaintain certificates of insurance for contractors, customers, and vendorsUpdate all directories and emergency contact lists as neededAssist the Property Management team with projects and communicationAbout You:Qualifications:At least one year of experience in either commercial real estate or hospitality industryBachelor's degreeProficient in Microsoft Office or equivalentAbility to understand and communicate in English, verbally and in writingCritical Competencies for Success:Thrive in an innovative and fast-paced environmentDemonstrate strong interpersonal skillsProvide exceptional customer serviceSupport Tishman Speyer's hospitality initiativesAdditional Requirements: Prolonged periods of standingFrequent walkingOccasionally lift andor move 10-20 lbs*Onsite presence is required for this position.The base compensation range for this role is $60,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, andor licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.Please click here to review all EEO policies, notices, and relevant posters.Please click here to review E-Verify Information.Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to

Created: 2025-02-17