Senior Manager - Wholesale Planning

Job DetailsJob LocationIrvine Headquarters - Irvine, CAPosition TypeFull TimeEducation Level2 Year DegreeTravel PercentageNoneJob Shift1stJob CategoryLogisticsDescriptionAbout Hyundai GLOVIS America Inc.GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.SummaryThe Senior Manager, overseeing Wholesale Planning, Customer Service, and Performance Management for Hyundai, Kia, Genesis, and Non-Captive customers, will be responsible for ensuring the seamless integration of logistics, performance management, and customer service strategies across multiple brands. This position will lead a team that manages the performance tracking, reporting, and network design activities to meet the strategic objectives for wholesale planning and customer satisfaction. The Senior Manager will collaborate with internal teams, executives, and external stakeholders to ensure all performance goals are met, overseeing the development of reporting tools, KPI tracking, and customer service management for Hyundai, Kia, Genesis, and non-captive customers. Compensation Range$118,000- $134,000 per year (Subject to Compensation Study Upon Candidate Selection)ResponsibilitiesLeadership & Team ManagementLead and mentor a team of Logistics Planning Supervisors and Customer Service & Performance Management Supervisors for Hyundai, Kia, Genesis, and Non-Captive customersProvide strategic direction to the team, ensuring alignment with organizational goals and operational objectives for each brandFoster a collaborative team environment, encouraging continuous learning and development to meet performance goalStrategic Performance Management Oversee the development, implementation, and monitoring of wholesale KPIs for Hyundai, Kia, Genesis, and non-captive customersEnsure performance metrics are accurately tracked and reported on a monthly, quarterly, and yearly basis for all brandsAnalyze performance data and trends to make strategic recommendations to senior leadership and internal teamsOversee the coordination and alignment of all performance management activities, ensuring consistency and accuracy across brandsReporting & AnalysisLead the development and maintenance of performance management reporting systems for all brands, ensuring timely and accurate delivery of reports to internal teams, senior management, and external customersReview and validate the quality of performance reports prepared by the team, ensuring they are clear, actionable, and aligned with business objectivesCommunicate key performance insights and recommendations to internal executives, operations teams, and external stakeholdersWholesale Planning & Network DesignOversee wholesale planning activities for Hyundai, Kia, Genesis, and non-captive customers, ensuring effective forecasting, allocation, and tracking of vehicle volumesSupervise network design efforts, ensuring that logistics and operational strategies align with brand objectives and KPIsCoordinate closely with cross-functional teams, including Operations, Supply Chain, and Customer Service, to ensure optimal performance and efficient network design across brandsCollaboration with StakeholdersWork directly with internal teams, including Wholesale Planning, Operations, and Customer Service, to address any challenges impacting performance or network designEstablish and maintain strong communication with external customers and partners to ensure alignment with performance targets, expectations, and operational efficiencyCollaborate with senior leadership and executives to ensure the achievement of company-wide objectivesContinuous ImprovementIdentify opportunities for continuous improvement in performance management, reporting, and network design processesLead initiatives to enhance operational efficiency, customer satisfaction, and alignment with long-term business goalsSupport to Executive LeadershipProvide support to senior executives by delivering comprehensive performance reports and strategic recommendations based on KPI analysisPrepare and present performance updates to internal leadership teams, ensuring that key insights and recommendations are clearly communicatedCustomer Service OversightOversee the management of customer service performance for Hyundai, Kia, Genesis, and non-captive customers, ensuring that service standards and expectations are consistently metSupport the team in managing customer feedback and addressing any performance or service issues that ariseTeam Development & MentoringProvide coaching and development opportunities for team members, focusing on skill enhancement, leadership growth, and alignment with strategic goalsPromote a culture of accountability, collaboration, and high performance within the teamOther duties as designed Benefits of Working at Hyundai GLOVIS America Inc.Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leavePet InsuranceHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement*401(k) with Generous MatchingReferral Bonuses*Auto Allowance*Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*Discretionary Bonuses*Tuition Reimbursement**Benefits may vary by location. All benefits pursuant to Company policyQualificationsSkills & QualificationsExcellent verbal and written communication skills Required Proficiency in Microsoft Excel and data visualization tools Required Familiarity with Logistics management software Required Strong problem-solving skills, with a focus on continuous improvement and operational efficiency Required Ability to work in a fast-paced environment & manage multiple projects simultaneously Required Experience presenting to senior management and external stakeholders Required Strong ability to effectively delegate and manage a team RequiredExtensive experience with KPI Development, Performance Monitoring, & Reporting Required Automotive and Supply Chain Industries Preferred Strong understanding of network design & Logistics Operations, with experience leading strategic initiatives Required Proven ability to lead and develop teams, manage complex projects, & collaborate with cross-functional teams Required Exceptional analytical skills, with the ability to interpret complex data & make strategic decisions Education & ExperienceBachelor's Degree RequiredMaster's Degree Preferred8 - 12 Years of Experience in Business, Logistics, Supply Chain Required10 - 15 Years of experience in Business, Logistics, Supply Chain Preferred5+ years of direct experience in Wholesale Planning, Customer Service, Performance Management, Logistics Required3+ years in a leadership role RequiredPhysical RequirementsAbility to sit in front of a desk andor in front of the computer for long periodsRepetitive use of handgrasping product, writing, and typingPossibility of travelLift up to 20lbsCarry up to 20lbsStandwalkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Working and Environmental ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Typical office environment with low-level noise exposureThis position is located at our Irvine, CA office Communication with employees and field partners will be primarily conducted via phone and emailThe above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Created: 2025-02-17