Customer Service Administrator

About the Organization Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. Description JOB TITLE: Customer Service AdministratorDEPARTMENT: Service SupportREPORTS TO: Customer Service Support ManagerEMPLOYEE TYPE: Full-Time (100% onsite)LOCATION: 25612 Commercentre Dr. Lake Forest, CA 92630SALARY: is commensurate with relevant experienceGENERAL JOB DESCRIPTIONChroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.The Customer Service Administrator position is involved in administering RMAs and coordinating RMA shipments and receipts, quotations, Purchase Orders, tracking RMAs, and keeping internal and external customers updated on status.ESSENTIAL DUTIES & RESPONSIBILITIES Openingclosing RMAs for instrument repair Perform ancillary tasks associated with openingclosing RMAs such as quotes, calibration scheduling, payment arrangements, timely closures, shipping follow up, prioritizing and expediting Filing documents as needed Contacting customers for follow up on missing information, updating status etc. Solicit quotes from freight companies, scheduling shipments, and coordinating the crating of goods Any other duties assigned by SupervisorQUALIFICATIONS: MAS 200 experience is a plus Extreme proficiency on MS Office products especially MS Access Computer literate with ability to learn other software products Extremely detail oriented while having to navigate a multitude of clients Customer service experience from industries such as medical office, auto dealership, call center, or data center Associate degree in accounting, business or computer science preferred Experience in busy environments requiring multi-taskingSUPERVISORY RESPONSIBLITIESThis is a non-supervisory position.PHYSICAL DEMANDS:General office skills and dexterity are required. Must be able to lift 30 pounds.WORKING CONDITIONS:Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.CHROMA BENEFITS: Bonus programs based on individual and company performance Vacation, sick, bereavement time Medical, dental, and vision plans for employees and dependents Life insurance, AD&D, long term disability, and employee wellness programs 401(k) retirement accounts with immediate vesting of company contributions Profit sharing programs EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Pay Range $18.44 - $24.58 Tags Customer Service, phone calls, RMA, MAS 200, call center, Location Commercentre This position is currently accepting applications.

Created: 2025-02-17