Professional Services Director, North America

ABOUT XCEPTORData is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.Our People are subject matter experts. We understand our client's challenges and we've got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.Our Vision is to be the leading platform for automating data flows.Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.Base Salary Range - $180,000 - $200,000 plus 5% bonus.Business area and teamThe Client Delivery group provides implementation, upgrade and professional services to our clients, working collaboratively with our sales and client success organizations to accelerate client acquisition and engaging proactively with our existing clients on new opportunities. The business unit is focused on guiding our clients to adopt best practices and implement our standard solutions, ultimately enabling our clients to maximize their return on investment.The Role The Head of Client Delivery is a regional leadership position responsible for overseeing the successful selling and delivery of projects and services across the North America region.They act as a regional leader, ensuring all projects are delivered on time and to budget, whilst satisfying client expectations, implementing and evolving project management processes in line with global governance and control standards.They also play a fundamental role in owning the Professional Services P&L for the region. This includes working with sales and presales to support new client acquisition and client expansion projects - whilst simultaneously building services pipeline for lifecycle services, upgrades, optimization and client enablement.Key ResponsibilitiesProject Management Project Governance and Control Framework oversight: risk management, change management, financial discipline and reporting capabilitiesManage client expectations: Effectively communicate timelines, status, risks and issues, budgets, and project scope to clients, managing their expectations throughout the delivery lifecycle.Ensure projects delivered by the team meet global PM standardsManage and resolve project escalations which may occur; own the return to green plans and stakeholder management internally and externallyAccurately forecast project revenue and costs over the duration of the project to drive profitability and prioritisation requirements.Professional Services Sales Ownership:Own, expand, drive and manage the regional professional services sales pipeline, accurately estimating pipeline deals at various stages of the sales process.Engage and collaborate with all internal teams to gain support for landing the deals in the pipeline and converting business into reality in accordance with the sales stigate sales campaigns in collaboration with internal teams to maximise adoption of PS and client success through team delivery.Delivery Leadership:Support the design and implementation of the global delivery strategy, ensuring consistent delivery excellence across all regions.Track performance goals and KPIs: monitor and act upon key performance indicators (KPIs) which measure the effectiveness of the delivery function and track progress towards strategic goals.Standardize delivery processes and methodologies: Implement consistent delivery methodologies to ensure efficiency and quality.Identify and manage delivery risks: Proactively identify and mitigate potential risks associated with delivering projects and services in region.Team Management and Organizational Collaboration:Lead and mentor a local team of project managers and implementation analysts: Provide guidance and support to staff, fostering a collaborative and high-performing delivery team.Resource Management: Manage and allocate resources effectively across projects, ensuring the right people are assigned to the right projects managing against future capacity plans and project prioritisation.Talent Development: Attract, hire, develop and retain top talent, focusing on building skills and expertise to meet evolving client needs.Promote a culture of continuous improvement: Foster a culture of continuous learning and improvement within the delivery function, encouraging innovation and best practice sharing across the company.Collaboration: Build trusting, productive relationships with key business counterparts across sales, product, engineering and client success - to improve the client experience and drive operational excellence through the client journey.Client Relationship Management:Build and maintain strong relationships with key clients: Develop strong relationships with major clients, ensuring their needs are understood and met consistently.Support the sales and client success teams in nurturing and deepening client relationshipsRequired Education & ExperienceExperience in project delivery management within financial servicesExperience in vendor engagements within projects either as a vendor dealing with a bank or a bank dealing with a vendorProven leadership of a delivery P&L and experience in driving a sales pipeline engagement processProven track record of successfully leading and motivating high-performing delivery teams.Strong understanding of different delivery methodologies (Agile, Waterfall, etc.).Excellent leadership, communication, and interpersonal skills.Strategic thinking and business acumen.Ability to travel internationally as needed.Project management certification is an advantage but not mandatoryCommercial awareness, experience of budget managementAbility to quickly build sustainable client relationshipsPositive client service approach with a 'can do-will do' attitude and a desire to take responsibility for deliveryCompetencies required (Xceptor competencies)TeamworkCustomer CentricityCommunication with ImpactStrategic OrientationResults DrivenChange & InnovationLeading PeopleDeveloping People#LI-TH1#LI-HybridThis is a great opportunity to join an innovative, fast-paced, highly collaborative, and forward-thinking organisation, during a significant growth phase. Xceptor is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.Please note:Xceptor works with clients in financial services and our offers of employment are subject to the satisfactory completion of background checks, which includes criminal record checks, and credit reference checks.If you have any employment gaps exceeding three months within the last six years, we will request additional information and evidence to clarify those periods.

Created: 2025-02-17