Director of Ticket Operations

ABOUT THE NATIONAL HOCKEY LEAGUEFounded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada. With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone - and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.WHAT WE EXPECT OF YOUSUMMARYThe role of Director of Ticket Operations will collaborate with the Vice President of Ticket Operations in the successful planning and execution of ticketing for the League's Special Events.ESSENTIAL DUTIES AND RESPONSIBILITIES The position of Director of Ticket Operations is responsible for but not limited to the following:Direct liaison with venues, member clubs, and TicketmasterPrepare and assist in venue scaling with our Strategy & Analytics team Financial reconciliation of ticket sales and maintenance of all auditing proceduresProduce accurate reporting upon requestImplementing Ticket sales plan with internal groupsExecute events in non-traditional environmentsWork cohesively with internal groups such as Event Operations, Broadcasting and Entertainment as it relates to their impact on ticket manifestsOversee box office operations on event dayProcessing of all internal ticket requestsProvide superior customer service to ticket patrons and other stakeholdersTicket Inventory managementMaintain a high level of working knowledge of ticketing industry best practicesDevelop support staffFrequent travelQUALIFICATIONSKnowledge AreasExperienceRequiredThe ideal candidate will have substantial experience in a similar ticketing environmentThe ideal candidate will have a required minimum experience of 5 years in Ticketmaster environment. Specifically, proficient in Archtics, Ticketmaster Host, AccouintManager, CMS Tools, TM One and PricemasterThis position requires a logical thinker, someone able to work through unfamiliar and unique situations as well as display the discipline required for attention to detail, procedures and accuracy EducationCertificationsAt minimum, a degree from a four-year college or universityRequired SkillsSuperior interpersonal skills as it relates to co-workers and customers alikeMust be detail orientedMust have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflowThe ability to work extended hours andor weekends and travel is essentialStrong competencies in planning, project management, leadership, and organizationStrong Microsoft Office and Advanced Excel skills requiredCORE COMPETENCIESThese core competencies reflect the underlying values that are necessary to represent the National Hockey League:AccountabilityAdaptability Communication Critical ThinkingInclusionProfessionalismTeamwork & CollaborationThe NHL offers U.S. regular, full-time employees: Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy worklife balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us - there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal. We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.Confidence in your Retirement Goals: Participate in the NHL's Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locationsschedules to help our employees balance worklife priorities. Hybrid work schedules are available for a majority of our roles.Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you're in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York's newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.A Savings for Commuting: Participate in the NHL's pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office.NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.SALARY RANGE: $115-125KActual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experiencetraining, market demands, and geographic location.When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Job Questions:This position will be based in our New York City Office. Are you willing and able to commute to our office for this position?If you are not currently living in the tri-state area, are you willing and able to relocate at your own expense for this position?Do you have the legal right to work in the United States?Will you now or in the future require visa sponsorship to continue work in the United States?What are your salary expectations for this role? (NOTE: We are NOT asking for your current salary or salary history)How did you hear about this position? Where did you first see this role posted?Do you have at least 5 years of previous experience working in a ticket operations environment? If so, please explainOn a scale of 1 to 5, (one being the least) how would you rate your proficiency of Archtics?On a scale of 1 to 5, (one being the least) how would you rate your proficiency of TM One?On a scale of 1 to 5, (one being the least) how would you rate your proficiency of Ticketmaster Host?On a scale of 1 to 5, (one being the least) how would you rate your proficiency of AccountManager CMS Tools?Are you willing and able to travel including Internationally, as required by the position?Can you provide an example of an event that you executed in a non-traditional environment (i.e., not in a stadium, arena, etc.)?

Created: 2025-02-17