Service Manager

SERVICE MANAGERThe Position: PackSmart is a growing packaging equipment and supply company looking to add a Service Manager to the team. The ideal candidate would have 5+ years' combined relevant experience in a service tech and manager role. Compensation is commensurate with experience.The Company: PackSmart is a family-owned (3rd generation run) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we've been, where we are, and where we are going.Core Values:Willing to Learn & AdaptPositive & EngagingFinds a Better WayCollaborativeDo What's Right We are looking for candidates who exemplify all of these core values regularly. We need someone to challenge the status quo and find better, more efficient ways to perform the position.Requirements:5 + years working in a service tech and manager roleMust be able to multi-task and effectively prioritizeMust be detail-orientedExcellent verbal and written communication skillsKnowledge of Microsoft Products (i.e. Word, Excel, Outlook)Ability in troubleshooting and repairing equipment (point person for service techs)Ability to work in challenging and time-sensitive situationsResponsibilities:Leads, manages, and holds employees accountableConduct and schedule trainings for all service techniciansManages the hiring process for new service personnelOversee the profits and budget process of the department & focuses on Service Revenue GrowthImprove and monitor preventative maintenance programManages priority of service calls in conjunction with Service CoordinatorDirects contracted projects & large machinery installsintegrations to verify adherence to specificationsSupport Sales Department in closing high-end machine sales through demos, installation, and trainings.Handle escalated customer service issuescomplaintsMonitor parts inventory turnsApprove new service customers and maintain relationships with key customersPlans and implements safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations. Handles safety compliance relationships (Avetta, ISN, etc.)Back up to Service Team positionsBenefits:Our employees are critical to our overall success. We are dedicated to investing in their future by providing: Base salary of $85,000-$115,000, commensurate on experienceExcellent career opportunityBusiness Casual Work EnvironmentHealth, dental, and vision insurance plansLife InsuranceEmployee Assistance Program (EAP)401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)Paid Holidays, Vacations, Personal and Sick daysEducation (4,000+ training courses)Excellent work-life integrationCore Value Recognition ProgramIPOD - interdepartmental communication, team building and employee eventTo Apply:To respond to this opportunity, please go to: is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation andor any other characteristic protected by law.

Created: 2025-02-17