Experienced Automotive Service Advisor

Job Description:The experienced automotive service advisor at Jaguar Land Rover Orland Park will be responsible for providing exceptional customer service to clients seeking automotive services. This role requires in-depth knowledge of Jaguar and Land Rover vehicles, as well as strong communication and problem-solving skills. The service advisor will be the main point of contact for customers, ensuring their needs are met and their vehicles are serviced to the highest standards.Responsibilities:Receive and greet customers, establishing a positive and professional rapportListen to customer concerns, accurately documenting and diagnosing issuesProvide detailed information on recommended services and repairs, including estimated costs and timelinesCoordinate with technicians and parts department to ensure timely completion of servicesKeep customers informed throughout the service process, providing updates and addressing any questions or concernsEnsure all paperwork and documentation is accurately completedHandle customer inquiries, complaints, and escalations with professionalism and attention to detailRequirements:3+ years of experience working as an automotive service advisor (preferred)Excellent communication and customer service skillsStrong problem-solving abilities and attention to detailProficient in using automotive service software and systemsAbility to multitask and prioritize in a fast-paced work environmentHigh school diploma or equivalent; additional certifications or training in automotive services is a plusBenefits:Competitive compensation packageHealth insurance401(k) retirement planPaid time off and holidaysOpportunities for career growth and developmentAbout Jaguar Land Rover Orland Park:Jaguar Land Rover Orland Park is a premier automotive dealership located in Tinley Park, Illinois. We specialize in luxury vehicles, offering a wide selection of Jaguar and Land Rover models. Our dedicated team is committed to providing exceptional customer service and ensuring a positive buying and servicing experience for our clients.

Created: 2025-02-17