Manager, Research Access Services, SASB

Manager, Research Access Services, SASBApplication Deadline: 2 March 2025Department: Research LibrariesEmployment Type: Full TimeLocation: Stephen A. Schwarzman BuildingReporting To: Michelle MisnerCompensation: $80,000 - $90,000 yearDescriptionOverviewAccess Services is part of the Humanities and Social Sciences Research Division and is responsible for storing, locating, status updating, and delivering materials to the reading and study rooms in the Stephen A. Schwarzman Building. The Access Services team partners with the Research Collections and Preservation Consortium (ReCAP) in delivering materials stored in the Princeton storage facility to the research libraries. The Milstein 2 Research Stacks heralds a new way of managing research library inventory and the Access Services team is also responsible for ingesting, storing, and moving those research items to the requested location.This position is integral to successful public service in the Stephen A Schwarzman as well as the other research centers. The Operations Manager manages the inventory operation for materials stored in the Milstein Research Stacks and in ReCAP. This includes supervising the daily activities of Access staff in successfully locating materials, updating their status, and delivery to the proper service desk for use.We are looking for someone we can count on to:Own:Operations and services of the Access Services unitTeach:And train members in the daily operational needs of the unitLearn:All aspects of the operations and services of the unitImprove:Working relationships, services, and workflows across the unitSome expectations for this role are that within:1 month, this person will:Be familiar with daily services and operational logistics of the Humanities Access and Operations unit3 months, this person will:Propose and implement improvements to the operations and logistics of the unit6 months and beyond, this person will:Maintain excellent public service, team dynamics, and operational efficienciesResponsibilitiesReporting to the Rose Associate Director, Access and Operations, the Operations Manager, Access Services:Provides oversight, supervision, and coordinates daily operations in Access Services, including filling reader requests and providing inventory control, scan and delivery, offsite materials delivery and requests, materials processing, and advanced requests of research library materialsWorks closely with our Human Resources team to address individual staff and departmental development areas that enhances workplace productivity and collaboration Interviews, selects, and supervises staff responsible for collection maintenance and circulation activitiesTrains staff in circulation activitiesMonitors the operations of each staff member in the identification and correction of work related issuesResolves issues affecting staff and productivityResolves complicated circulation issues for Access Services in order to provide excellent public serviceManages patron feedback and issues in a timely mannerAssists with enforcing established policies and procedures within the unitDocuments and successfully share with staff members policies and procedures within the unitActs as liaison to other units within the LibraryManages projects in a timely manner while maintaining records and statisticsOversees scheduling activitiesPerforms specialized clerical and technical duties as neededPerforms other related duties as requiredRequired Education, Experience & SkillsRequired Education & CertificationsBachelor's degree or an additional 5 years of relevant work experienceRequired Experience5+ years of relevant supervisory work experience, including significant experience in an urban library settingRequired SkillsEffective leadership skillsExcellent interpersonal, oral, and written communication skillsStrong organizational skills and the ability to manage multiple tasks simultaneouslyDemonstrated ability to establish priorities and effectively manage workflowMust demonstrate strong attention to detail, speed and accuracy in carrying out dutiesAbility to sort efficiently in alphabetic, numeric or alphanumeric orderStrong computer skills, including working knowledge of Microsoft Office programs and e-mail programsDemonstrated ability to work with a team and on independent projectsDemonstrated flexibility and reliabilityCustomer service experience ManagerialSupervisory ResponsibilitiesManages both union (~22) and non union staff members More...Core ValuesAll team members are expected and encouraged to embody the NYPL Core Values:Be Helpful to patrons and colleaguesBe Resourceful in solving problems Be Curious in all aspects of your workBe Welcoming and InclusiveWork EnvironmentResearch library settingPhysical DutiesLimited physical effort is requiredLifting up to 39 lbs requiredPre-Placement Physical Required?NoUnionNon Union Non-UnionFLSA StatusExemptScheduleRegular research library hours, 35 hours a weekThis job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.The New York Public Library Salary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.Union Salaries are determined by collective bargaining agreement(s).

Created: 2025-02-17