Retail Key Holder - Staten Island Mall

Retail KeyholderPOSITION DESCRIPTION AND KEY MEASURESDepartment: Retail OperationsLocation: Store LocationReport to: DMNumber of direct reports: POSITION PURPOSE AND EXPECTATION:Position Summary: We're seeking an energetic and responsible Keyholder to join our retail team. This role supports the Store Manager in daily operations while providing exceptional customer service and maintaining store standards in a fast-paced environment.Key Responsibilities:Opening and closing procedures, including cash handling, security protocols, and daily reportingLead sales floor operations and guide team members to achieve sales goalsProvide outstanding customer service and create memorable shopping experiencesSupport inventory management, including receiving shipments and maintaining stock levelsMonitor and prevent loss through proper shrink control proceduresExecute visual merchandising standards and maintain store appearanceTrain and mentor sales associates on company policies and proceduresAssist in daily operations including POS transactions, returns, and customer inquiriesRequired Qualifications:Previous retail experience, preferably in a leadership roleStrong communication and interpersonal skillsProven problem-solving abilities and decision-making skillsFlexibility to work various shifts, including weekends and holidaysPhysical ability to stand for extended periods and lift up to 30 poundsPassion for fashion and retail industry trendsDesired Qualities:Natural leadership abilities with a team-first mindsetExcellent organizational and time management skillsStrong brand ambassador qualities and professional appearanceAbility to multitask in a fast-paced environmentResults-driven with a focus on sales performanceKEY MEASURES AND ACCOUNTABILITIES Key Performance Indicator Benchmark Cash Variance ReportingWeekly on Friday's Variance investigationsAny variance above $50.00 Zendesk ticket responseWithin 48 hours Sales reconciliationsDay 3 of EOM week Monthly Turnover reportingBy 7th of each month Balance Sheet reconciliationsDay 10 of EOM week Other duties and special projects within skill and competency level as required.

Created: 2025-02-17