Client Service Advisor- New York, NY

ABOUT EVERBODY:EverBody is a haven for high-performance beauty services founded around the mission to thoughtfully support every body along their individual beauty journey.We offer a curated collection of clinically-tested face, body, and hair treatments, delivered with gracious hospitality by our team of expert providers. Through a highly personalized, elevated, and seamless experience,we help our clients look and feel their best every day. If you're engaging, personable, and adaptable with a positive attitude, high energy, and passion for process, we'd love to meet you!About the role:As a Client Service Advisor, you will be focused on delivering luxury hospitality while redefining the cosmetic dermatology experience. Advisors have a passion for educating new and existing clients about EverBody's hospitality, products, and services. Client Service Advisors will work closely with the center team on maximizing product and service sales, driving new business, booking appointments, and community outreach. You maintain the pulse of the center making sure operational and hospitality standards are upheld from the moment a client walks in the door.Role Responsibilities:Sales:Act as a brand ambassador and provide clients with an exceptional service experience. Exceed daily, weekly and monthly goals by converting consultations within the centerCollaborate with providers in building treatment plans for new and existing clients Build and maintain strong, long-term client relationships by providing solutions tailored to their specific needs.Stay well-informed about the company's products and services to provide accurate information and recommendations to clients.Client Outreach:Proactive outreach via all channels (email, phone, social) to current and potential clients to promote, network, and inform on all things EverBody to generate repeat business and referrals Become a "master of your craft" in regards to EverBody service offerings and competitive landscapeBusiness Acumen:Coordinate with other team members and departments to optimize the sales effortStay informed on all sales activity, including daily performance. Collaborate with center management to motivate team and support daily sales operationsProactively identify opportunities to optimize performance and salesIn-Center Experience:. Act with poised professionalism; focused on delivering a luxurious and hospitable experience to all clients; anticipating their needs. Ensure all center visual and operational standards are met and maintainedParticipate in daily operations activities such as: electronic record keeping, inventory, restocking, and maintaining brand cleanliness standardsPartner with the Center Manager on conducting inventory, checking in shipments, and organization of back of house areasSupport provider team with proper maintenance of equipment and treatment roomsResolve client issues and complaints effectively and efficiently, ensuring high levels of hospitality and client satisfaction and escalating when necessary. Role Requirements:Minimum of two years of direct client-facing sales experience required.Prior sales experience working for luxury, beauty andor aesthetic medical practices strongly preferred.Must exude passion for delivering a hospitality focused and personalized client experience.Experience in cultivating sales leads and converting potential new to brand clients.Excellent verbal and written communication skillsExercise professionalism and discretion with sensitive and private information.Have a passion for health, wellness, and beautyA motivated self-starter who can perform tasks independentlyPossess strong organizational, problem-solving and multitasking skillsHave the ability to remain calm under pressure when handling client or provider needsAvailable to work a non-traditional schedule, including nights and weekendsMust be able to stand for extended periods of time and lift up to 20 pounds as needed. Undergraduate degree preferredPay & Perks:Competitive compensation of $20-22hr*; including bonus potential. *Hourly pay will be determined based on candidate experience, center size, location and market.Paid time off and paid holidays for full-time employeesMedical, dental, and vision insurance for full-time employeesExceptionally generous discount for EverBody's beauty services and productsEverBody is for EverybodyEverBody is a proud Equal Opportunity Employer - we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices.We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

Created: 2025-02-17