Assistant Manager

Job Type Part-timeDescriptionJob Title: Assistant ManagerLocation: Sterling, VAReports to: Facility ManagerFLSA Status: Part time Non-ExemptJob purposeThe Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.Duties and responsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company servicesProvide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviewsAccept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperworkPrepare and submit operational, accounting and marketing andor other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the propertySchedule and supervise minor repairs needed at the storeAdvise the District Manager of any repairs, construction defects or large maintenance projects.Supervise maintenance technician's or 3rd party contractors while performing routine maintenance or repairs at the facility.Visually inspect the store daily, identify and respond promptly to any potential breach of security.Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)Perform minor maintenance duties, changing light bulbs, weed control etc,Implement, follow and enforce compliance of company policy and procedures.RequirementsSkills and Qualifications2+ years Retail experience preferred1+ years Supervisor or Leadership experience preferredSelf motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.Must be able to work with minimal supervision, and also in a team environment.Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.Ability to problem solve, analyze information and demonstrate professionalismProficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.Presents a professional, positive image that reflects well on the organization.Working conditionsThis job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.The worker is subject to both environmental conditions: Activities occur inside and outside.Physical requirementsThe worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive readingExerting up to 20 pounds of force occasionally, andor up to 10 pounds of force frequently, andor a negligible amount of force constantly to move objectsPositions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motionsMay be exposed to hazardous materials found in a home or general office environmentUse of household cleaning products and disinfectants may be requiredDirect reportsThis position does not have any supervisory responsibilities

Created: 2025-02-17