Medical Assistant - Orthopedics

Job Type Full-timeDescriptionSummary This position is responsible for performing daily administrative and clinical duties to facilitate efficient operations in an outpatient clinic setting. This position provides support in providing safe, quality care and customer service to patients, physiciansproviders and other members in the clinical care teams. Responsibilities Patient ExaminationTreatment * Escorts patients to exam rooms on a timely basis. Whenever possible, keeping team members informed regarding delays.* Prepares patients for appropriate examination, triaging, as necessary, for radiologic studies, cast removal etc. * Assists physicians, as needed, in the patient examination process.* Evaluates need for wound care, if any, and ensures adequate provision of care and patient education.* Provides for splintcast applications and removals when applicable* Processes prescriptions per physician order. Instructseducates patients regarding medication side effects.* Prepares injectable medications and equipment needed. * Coordinates referrals for ongoing servicesneeds (e.g., therapy services, home health, surgical procedures, DME, etc.).* Acts as a patient intermediaryliaison for resolution of patient problems.* Overall fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning examprocedure rooms, instruments and equipment between patient visits to maintain infection control as regulated by OSHA; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking examprocedure rooms. * Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to examprocedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physiciansnursesdoctor's assistants with various procedures; charting; relaying instructions to patientsfamilies; answering calls and providing pertinent information. Physician Liaison Activities * Responds to incoming phone calls and determines the best method for resolution of caller's needs through the identification of the most appropriate respondent (i.e., physician, administration, clinicalnursing staff, other support staff, etc.). * Channels requests appropriately in an effort to ensure resolution.* Secures charts related to diagnostic tests, physicaloccupational therapy reports, etc. and discusses issues with physicians. Relates physician information back to patientrequestor. Completes chart notes, as appropriate. Assists, as requested, in securing missing diagnostic codesinformation on charge tickets. Appointment Scheduling * Assists in scheduling of appointments for newestablished patients.* As assigned, discusses with physician special needs patient appointments, supplying medical charts for review as required and secures appointment approvals for visits outside of routine scheduling templates. Correspondence (WrittenFaxedVerbal) * Sends prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested.* Provides workers' compensation carriers with updated status on patients.* Completes "Attending physician" statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.* Overall fulfills clerical responsibilities as assigned which may include: sendingreceiving patient medical records; obtaining labx-ray reports, hospital notes, referral information, etc; completing formsrequisitions as needed; scheduling appointments, tests and surgeries; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately Support Activities * Clinical chart preparation prior to patient appointment, ensures that the following data has been secured: x-rays; MRIdexa scan results; reports from outside sources (e.g., lab results, x-raysreports; Auth's for injections when needed, etc.).* Notifies management when clinic supplies are low. * Ensures that exam rooms, cast rooms, etc. are clean, orderly and fully stocked at the end of clinics. Operational * Participates in learning new systems, as required, for the service area.* Performs, as an informational contact for patient and family as follows:* Notifies patients of delays.* Directsseeks information on behalf of patients in order to increase their knowledge base.* Responds appropriately to inquiries or complaints.* Maintains professional image of organization by way of professional dress and presentation.* Attends mandatory in-service programs to keep abreast of current insuranceregistration issues.* Fulfills organizational responsibilities as assigned which may include: respectingpromoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients andor staff with immediate supervisors quickly.RequirementsJob RequirementsPreferred: Licensed Athletic TrainerMaintains CPR certification. Experience in an orthopedic healthcare setting is preferred. Able to multi-task and work in a fast-paced environment.Good verbal and written communication and writing skills.Possess good working knowledge of practice management and EHR software, Google products, Microsoft Office and Windows-based computer applications.Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff in all levels in the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off. Physical DemandsWork EnvironmentPosition requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Involves standing and walking. Requires occasional lifting associated with patient transfers (i.e., up to 35 lbs.) Salary Description $23 - $27 per hour

Created: 2025-02-17