Client Relationship Manager

You desire impactful work.You're RGA readyRGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 500 Company and listed among its World's Most Admired Companies, we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.A Brief OverviewThe Client Relationship Manager, leads and executes on targeted client relationship initiatives in support of Employer Stop Loss to maximize opportunities to engage with clients, in-person and virtually, at industry conferences, RGA-hosted events, key client meetings, and other experiential marketing opportunities. In coordination with the Business Development team, leads and manages multiple initiatives leveraging core platforms, tools, and business intel to deliver premier client experiences on behalf of RGA business teams.What you will doStrategic Planning: In coordination with the business and marketing strategy, manages, and leads client relationship initiative execution. This includes developing multiple and thorough plans that identify a strategy in support of business objectives, provide opportunities to strengthen client relationships, drive revenue growth, and connect sales enablement and thought leadership.Impactful Client Experiences: The Client Relationship Manager is responsible for elevating client engagement initiatives through unique and innovative experiences, where applicable. Responsible for developing engagement initiative experiential plan, directing the support team, and managing the other resources needed for the execution of tasks, including key and timely communications, planning meetings, setting clear objectives and roles, coordination with external parties, as applicable, as well as timeline and deadline management. Identify most effective internal and external resourcing options for efficient executionBusiness Focused: In coordination with business teams, identify target clients for engagement initiatives and align with sales enablement plans and client marketing strategy. Manage client communications before, during, and post-client engagement initiative, including leveraging most effective and efficient communication means such as event platform andor ternal Communications and Reporting: Leads and manages all internal communications and coordination. Lead stakeholders and colleagues through planning, preparation, execution, and follow-up activities. Identify and communicate ROI efforts for colleagues through qualitative and quantitative reporting methods.Process Optimization: As part of the Business Development team, lead and participate in cross-business line engagement planning, creating business and team processes for most effective planning and execution throughout the year. Lead and contribute to evolution of best practices and compilation of most efficient and effective experiential resources to maximize efforts and evolve and elevate our client experience.Relationship Building: Serves as a Business Development and Employer Stop Loss Team liaison to business teams and leadership. Delivers on a variety of business and marketing initiatives. Develops and maintains constructive, beneficial working relationships with internal and external clients. Acts proactively and continues to increase working knowledge of internal functions and activities as related to business development and client activity. Serves as an RGA client-facing representative, building and maintaining relationships with clients and industry bodies.Market Insights: Using various tools and resources, conducts market research and provides client company information upon request to support sales of RGA products and services, including the development of executive summaries and internal research on small accounts.QualificationsBachelor's Degree in ArtsSciences (BABS) in a related field, or equivalent experience requiredAdvanced degree andor certification, such as MBA, FLMI, or CLU preferred5+ Years of experience in business development andor marketing required5+ Years of experience in business development andor marketing requiredIntermediate Microsoft Office skills requiredIntermediate understanding of the US life, health insurance and reinsurance markets requiredIntermediate skills in customer relationship management and change management requiredIntermediate oral and written communication skills demonstrating ability to share and impart knowledge; Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines requiredIntermediate investigative, analytical and problem-solving skills; Intermediate ability to translate business needs and problems into viableaccepted solutions. requiredIntermediate ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables requiredAbility to work well within a team environment and participate in departmentteam projects requiredAbility to manage multiple projects and set applicable goals; Ability to balance detail with departmental goalsobjectives; Ability to be flexible when needed, take initiative, and demonstrate accountability requiredIntermediate negotiating and persuasion skills requiredBasic MS Access, SharePoint and CRM skills preferredAdvanced analytical and problem solving skills preferredTechnical understanding of Reinsurance preferredProgress towards FLMI, ALHC, or other relevant professional accreditation Preferred#LI-OJ1#LI-HYBIRDWhat you can expect from RGA:Gain valuable knowledge from and experience with diverse, caring colleagues around the world.Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.Join the bright and creative minds of RGA, and experience vast, endless career pensation Range:$76,100.00 - $108,050.00 AnnualBase pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

Created: 2025-02-17