Collection Specialist

Please Note: InternalEmployees, please access the Career app on the Workday Dashboard homepage to apply for the position.The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report.At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:HealthcareMedical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.Work-Life BalanceWe encourage a healthy work-life balance, that's why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.Financial ProtectionFor life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.Tuition RemissionWe support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.Wellbeing247 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.RetirementPre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!Research and collect on past due student accounts using all available resources (telephone, written communication with routine follow up, etc). This position requires an exceptional ability to communicate solutions clearly and concisely in a logical manner along with excellent customer service, strong organizational skills and the ability to carry out duties in a timely and independent manner. Position will also coordinate and communicate as well as monitor collections activity with outside collection agencies. Position requires experience with Ellucian Banner ERP, including Accounts Receivable and Student modules, as well as familiarity with Argos reporting software and Regent Education Financial Aid system.Note: This position is hybrid, and candidates must be within a reasonable driving distance from the Central Admin Office in Aliso Viejo, CA 92656.The hiring range for this position is $22.00 - $24.50 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.TYPE OF SUPERVISION: Receive general supervision from the Assistant Vice Chancellor, Student Accounts.General Supervision - indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Contact past due students to resolve and collect outstanding accounts and ensure timely follow up for payment and resolution.Prepare clear and concise written correspondence to resolve and collect outstanding accounts.Review Banner Student and Accounts Receivable ERP, as well as Regent Education Financial Aid system to analyze and investigate a wide variety of student related information, including AR, Financial Aid and Student Registration modules.Resolve complex account issues including but not limited to: payments due, accounting adjustments, refunds, registration and financial aid issues, via daily interactions with staff, parents, students, other university departments and third party vendors.Prepare monthly review of accounts to facilitate bad debt write off in accordance with university policy. Accurately adjust accounts for bad debt write off and assign to collection agencies.Coordinate collection agency activities including but not limited to: account resolution and disputes, account settlement, analyzing agency inventory, payment posting, account adjustments and bankruptcies.Serve as the liaison for One Stop teams and university departments for any collections related questions and issues.Review the annual filing of Franchise Tax Bureau tax intercept candidates for accuracy and integrity, including verification of balances, applying appropriate filters and identifying population of students for submission and pre-intercept communications.Generate State of CA required pre-intercept letters and emails within state mandated timelines.Respond to student inquiries responding to pre-intercept notices, and reflect balance changes and comments in tax intercept records depository.Prepare an upload file for tax intercept state submission within state defined timelines.Maintain and update tax intercept records depository and prepare adjustment files to be submitted to the state.Weekly review of State reports for full or partially intercepted students, work with Cashiering to ensure correct General Ledger entries and communicate balance changes to two collections agencies for impacted students.Weekly review of external collections agency activity reports to identify fully or partially paid students and generate adjustment file to the State.Work with impacted students and respond to inquiries during post-intercept phase.Provide ad-hoc reports and responses as needed.Other duties as assigned or assumed, including, but not limited to: serve as a backup for cashiering, refunding, student accounts and third party billing functions, assisting with Student Accounts related tasks, assignments and other special projectsPOSITION SPECIFICATIONS AND REQUIREMENTS:EDUCATION, EXPERIENCE, CERTIFICATION ANDOR LICENSES:3 to 5 years of experience in collections or equivalent experience.Desired:Associate's or Bachelor's degree in accounting or related field or equivalent working experience.Experience in Higher Education, accounts receivable and collections.Experience with at least one and preferably Ellucian Banner modules: Accounts Receivable, Financial Aid, StudentExperience with Argos reporting toolExperience with Regent Education Financial Aid systemESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of federal and state financial aid.Knowledge of Bankruptcy Laws and FilingsExcellent oral and written communication skills using a variety of tools and the ability to communicate effectively at all levels.Strong interpersonal skills and exceptional ability to deliver customer serviceexperience in a fast-paced environment.Excellent problem-solving skills and ability to apply good judgement during times of high volume.Demonstrated ability to handle adverse situations with a high degree of tact.Excellent organizational and technical skills and ability to work within termediate level of knowledge of Microsoft Office tools, particularly Word, Excel and Outlook.Demonstrated ability to work independently, take initiative, and exercise discretion and judgment.Strong team player.Demonstrated ability to multi-task and perform effectively taking the appropriate steps to achieve success by maintaining the highest level of service within the constraints of law, regulations, budget and university policy.Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.Contact with Students: FrequentContact with Faculty andor Staff: FrequentContact with Community and Vendors: FrequentSPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students' or stakeholders' extended hours of operation and may require occasional weekend andor evening work. Applicants for this position are subject to a background check and a criminal history review. While this position is mostly remote, it requires monthly andor biweekly presence at the university office of Aliso Viejo, CA.Please Note: InternalEmployees, please access the Career app on the Workday Dashboard homepage to apply for the position.Equal Employment Opportunity - UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyletexture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical andor mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.Reasonable Accommodation - UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at .

Created: 2025-02-17