AV Services Lead Program Manager - Assistant Vice ...

The Audio Visual (AV) team l works collaboratively with internal stakeholders, peer technology groups, and third-party vendors to support the company's rapidly growing corporate AV footprint, which includes physical locations in the US, Canada, Portugal, Switzerland, London, Singapore, Japan, and Hong Kong. The AV Services Lead will report to the Global Head of AV and is responsible for the project management of AV builds, deployment, troubleshooting, break and fix, and assignment of live events. The ideal candidate will have a proven track record of managing complex AV projects from concept through execution, including collaboration with stakeholders, vendors, and cross-functional teams. Responsibilities Perform on-site and remote support on all AV systems, including conference room and digital signage across all offices. Provide on-site support for live events, ensuring seamless operation of AV systems and addressing any technical challenges that arise. Manage and collaborate on AV builds and deployment projects, ensuring successful completion within scope, budget, and timeline. Provide leadership for the AV Service team, ensuring alignment with AV organizational goals. Coordinate with internal teams, vendors, and clients to define project requirements, deliverables, and resources. Develop detailed project plans, including timelines, milestones, risk management, and contingency plans. Manage the installation and testing of AV systems, ensuring all specifications are met. Troubleshoot and resolve technical issues related to AV equipment, including break and fix support for critical failures. Communicate project status, risks, and updates to stakeholders regularly and address any concerns promptly. Ensure all projects adhere to industry standards and best practices for AV technology and safety. Manage project documentation, including contracts, schedules, and technical specifications. Ensure that the end user's workplace experience is positive and modern. Qualifications 5+ years of experience executing on the service and maintenance of Audio-Visual integrated systems, digital signage, and equipment for conference rooms 5-7 years of experience in AV project management, with a focus on buildouts, deployment, and live event management Certified Technology Specialist (CTS) certification is required Strong troubleshooting and break and fix skills for AV systems Hands-on experience with AV equipment, including audio, video, and control systems Able to manage multiple projects simultaneously and prioritize based on business needs Excellent communication and leadership skills to effectively manage teams and stakeholders Strong problem-solving abilities and attention to detail Able to work in fast-paced environments and handle pressure during live events Experience in corporate environments with high-profile events Knowledge of IT networks and their integration with AV systems Familiar with CAD drawings and schematics for AV system design Able to travel to iCapital locations globally as needed Project Management Professional (PMP) or similar project management certification is a plus Benefits The base salary range for this role is $120,000 to $150,000.

Created: 2025-02-17