Senior Client Services Manager, Event Sponsorship Sales

Senior Client Services Manager, Live MediaNew York, New YorkPosition OverviewThe Senior Client Services Manager will have the responsibility for delivering a successful client experience for the Fortune Conferences division, both live and virtual. This position requires delivering against contracted benefits and event objectives, working as a sales representative proxy. The successful candidate will be a strong client relationship builder and will be able to navigate internal teams (production, programming, marketing, edit) to ensure optimal results for clients. This position must be able to communicate clearly with executives, ensuring their expectations are exceeded. Reports directly to the Director, Client Services.Primary ResponsibilitiesYou will assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for clients, often times working consecutive years with the same clients as they renew your role, you are representing sales as you work with clients, and you are the primary liaison between the sponsor and the internal programming, production, and marketing teams.•Pre-conferenceo Ensure all client contract benefits are successfully delivered, working with client, your sales representative and the conference production internal teams to fulfill benefits properly and on timeo Ability to think strategically, grasping client key messages and priorities, enabling tailored and effective supporto Maintaining a clear and consistent dialogue with the sales representative to make sure the communication with clients meets their expectationso Handle event registrations and communications with client executives and non-executiveso Build and maintain strong relationships with key client stakeholderso Provide exceptional customer service by addressing client inquiries and their concerns in a timeline mannero Coordinate with internal teams to ensure successful delivery of client benefits and expectationso Developenhance and execute custom activation as outlined in contracto Provide internal updates via weekly status report•On-siteo Dedicated onsite point person for client executives, ensuring all expectations are meto Communicate on behalf of client executives, as neededo Assist with client executives' scheduling, including booking meetingso Manage all client-related on-site programs and deliverableso Manage on-site client relationso Ensure client executives' experiences as speakers andor participants are positiveo Support overall Fortune Conferences sales team onsite as needed•Post-conferenceo Conduct post event reviews with client and saleso Support the sales team by identifying opportunities for renewing or upselling additional services to enhance client experiencesProfessionalPersonal Qualifications•8+ years of experience in corporate sponsorship management in a livevirtual event setting•Ability to travel domestically and globally•Creative mind-set with exceptional attention to detail and great organizational and time management skills•Excellent client services experience - comfortable interacting with high-level executives•Strong communications and interpersonal skills, with the ability to build rapport with clients and work collaboratively across functions and departments•Ability to work collaboratively in a fast-paced environment and adapt to changing prioritiesLocation: NYC - Hybrid. Successful candidates must live a commutable distance from our Lower Manhattan headquarters a minimum of 4 days a pensation: $100,000.00 - $125,000.00 inclusive of base salary and a discretionary annual bonus.About Fortune: At Fortune Media, our mission is to change the world by making business better. We achieve that by providing trusted information, great storytelling, rigorous benchmarking and world-class community building. And our key values are humility, ownership, and transparency. The policy of Fortune Media is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Fortune Media affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion. FORTUNE Fortune Media is a global media organization dedicated to helping its readers, viewers, and attendees succeed in business through unrivaled access and best-in-class storytelling. Fortune's mission is to drive the conversation about business. With a global perspective, the guiding wisdom of history, and an unflinching eye to the future, we report and reveal the stories that matter today-and that will matter even more tomorrow. With the trusted power to convene and challenge those who are shaping industry, commerce and society around the world, Fortune lights the path for global leaders-and gives them the tools to make business better. Our values inform our mission. 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Created: 2025-02-17