Patient Referral Scheduler (Coordinating Mgr L-B -Resp)...

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at and stay connected on nycHHC or Health + HospitalsCorrectional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.Job DescriptionSummary of position: Under the general supervision of the Assistant Director, the Clinical CoordinatorScheduler is responsible for scheduling, reconciling, and following up on patients' specialty clinic appointment outcomes on Rikers Island and Borough-based jails. In addition, the Clinical CoordinatorScheduler liaises between CHS Clinic Staff, Clinical Leadership, and the NYC Department of Correction to facilitate patient access to specialty healthcare.Preferred Skills:Knowledge of EMR Systems and Advance Microsoft Office Suite proficiency, including Excel and PowerPointDetail-oriented and strong written and verbal communication skillsAbility to generate data reports from single and multiple systemsA high level of professionalism, courtesy, a strong work ethic, integrity, regard for confidentiality, and the ability to work with discretion on sensitive mattersAbility to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessaryExamples of Typical Tasks:Processes referrals for specialty care and scheduling of in-person or telehealth appointments as recommended by the medical serviceAdministrative review of specialty care referrals:Provides relevant information to assist with inquiries related to patient access to specialty care upon requestAssists in planning and development of new workflows to improve and streamline current scheduling procedures as neededPresents progress reports related to the respective task assigned upon requestAbility to provide data reports for assigned specialty clinics upon requestAbility to handle a high call volume, receive and disseminate critical information related to medical servicesOther duties as deemed necessaryResponsibilities1. A Master's degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and2. Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as MedicalLaboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or3. A Baccalaureate degree from an accredited college or university in disciplines listed in "1" above; and4. Three (3) years of full-time experience, as described in "2" above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in "2" above; or5. A satisfactory equivalent combination of education, training andor experience.Note: Certification or licensure may be required.If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:NYC Health + Hospitals Correctional Health ServicesTalent AcquisitionHuman Resources Department55 Water Street, 18th FloorNew York, NY 10041Attn: Talent AcquisitionIf applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-17