Critical Time Intervention Supervisor

Job Title: Critical Time Intervention SupervisorGrade: 27Salary: $101,809- $104,864The Research Foundation for Mental Hygiene, Inc. (RFMH) is currently seeking a full-time Critical Time Intervention (CTI) Supervisor to oversee and manage the provision of training, coaching, consulting, and the technical assistance to support the implementation of CTI and Safe Options Support (SOS) Teams - and other identified training topics for the benefit of adults, children, and families across the state of New York. This position is within I CONECT at the Center for Practice Innovations (CPI) and receives guidance from the I CONECT Director and oversight from the NYS OMH Bureau of Rehabilitation Services, Treatment, and Care Coordination. CTI Teams are modeled on Critical Time Intervention, an evidence-based model that is a time-limited, phase-based care management approach focused on enhancing continuity of care during transitional times, for example from a hospital to community. CTI promotes community integration, self-advocacy, and access to ongoing support by helping individuals develop and utilize strong ties to their professional and non-professional support systems during and after transition periods. CTI includes assertive outreach and engagement with individuals in higher-level of care settings, as well as in the community, with a focus on addressing key social care needs at the individual level. A critical aspect of this program is the partnership between CTI Teams and hospitals (inpatient psychiatry units, emergency departments, and CPEPs), as well as the knowledge of, and expertise in, connections to outpatient services and supports. The SOS Teams are trained to engage with service recipients to provide safe housing and help them develop self-management skills on their journey to recovery. They also utilize the aforementioned CTI approach which helps people with mental illness as they transition from street homelessness to stable housing. Under the auspices of the New York State Office of Mental Health (OMH), the Center for Practice Innovations (CPI) promotes the widespread use of evidence-based practices within behavioral health provider agencies throughout New York State. Considered an "Intermediary Organization" for implementation, CPI uses innovative approaches to build stakeholder collaborations, develop and maintain practitioners' expertise, and build agency infrastructures that support implementing and sustaining evidence-based practices. CPI also works with OMH to identify and involve program participants, families, providers, and scientificacademic organizations as partners in supporting the goals of OMH and CPI.I CONECT is located at the Center for Practice Innovations (CPI), in the New York State Psychiatric Institute. The mission of the institute is to establish ongoing engagement, ensure integrated care, identify best practices, share core competencies, provide information, and create training opportunities that include cultural humility, person-centeredness, recovery, and trauma informed approaches for care managers throughout New York State. The applicant applying for this position must be a strong manager, self-directed, team player committed to person-centered, trauma informed and culturally humble practices and value a data-driven approach to behavioral health services. This includes openness to learning about cultural humility-based approaches to providing behavioral health services and a strong understanding of person-centered practice. Under the coordination and direction of the NYS OMH, the incumbent will work with the director in overseeing the statewide implementation of the NYS CTI process. This will include managing a team of trainers and implementation specialists in the provision of training, coaching, consulting, educating, technical assistance, learning communities and the development of tools and resources designed to ensure identified CTI Teams and Supervisors are well equipped to implement CTI as an intensive, evidence-based model of care coordination. Additionally, the successful candidate will collaborate with staff in different units of CPI (e.g., data analysis, online assistance unit, content development unit, continuing education unit) to support the work. Candidates must also possess leadership skills and ability to work well with colleagues, welcome feedback, and accountability from the management team. Duties and Responsibilities:Duties and Responsibilities include:Supervising staff in the facilitation of training and technical assistance efforts to support the implementation of CTI and SOS Teams - and other identified training topics for the benefit of adults and their families across the state of New York.Supervising consulting efforts with participating agencies based on fidelity and quality standards of CTI and SOS.Regularly consult (with Director) the NYS OMH Bureau of Rehabilitation Services, Treatment, and Care Coordination Dept. in the development and delivery of training, consulting and coaching efforts, as well as the evaluation of the quality of training being offered - and propose recommendations to revise accordingly.Guiding assigned staff in the creation and revision of training curriculum, tools, and resources to support model implementation and meeting quality and fidelity standards.Supporting the development of pre and post evaluations, surveys, and questionnaires for ongoing data collection.Partnering with CPI's module development unit, subject matter experts, OMH, vendors, and others to ensure that training curriculum is appropriately revised anddeveloped and made available to learners.Staying abreast of Federal, State, and Local policies and programs for people experiencing behavioral health challenges, substance use, and other complex needs - as well as the evidence-base supporting CTISOS best practices, and emerging issues.Participating in the design and creation of marketing materials for Institute learning community meetings, webinars, training sessions, consultations, and support calls. Writingediting newsletters, news briefs, and project summaries.Traveling throughout NYS to attendfacilitate on-site meetings, trainings, coaching and technical assistance sessions as needed.Minimum Qualifications:A bachelor's degree or higher from an accredited college or university in the fields of education, public health, social services, psychology, sociology, or human services program management AND four (4) years of experience delivering in person andor distance learning training and adult education, preferably in a human service setting. A master's degree in any of the fields listed above may be substituted for one (1) year of experience in training and education.Personal lived experience and living experience of mental health andor substance recovery can substitute for education.Two (2) years of experience in program management, preferably in the human services field.A valid driver's license is required. Comfortability with driving in NYS. Must be able to participate in overnight, statewide travel as needed. Preferred Qualifications:One (1) year of experience with managed care and Medicaid billing and documentation practices.One year of experience in instructional design and curriculum development. One year of experience with course development and learning management systems+ years of experience using standard office professional software packages and web-based applications including Zoom, Webex, Share Point, Outlook, Word, Excel, PowerPointWork Location: 1051 Riverside Drive, New York, NY 10032 or Remote (candidate must be located in NYS or NYC metro area)To Apply: Submit an application through our website at . Please note only applications submitted through our website will be considered.The Mission of the Research Foundation for Mental Hygiene, Inc. (RFMH) is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. RFMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, RFMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring that RFMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. RFMH is an equal opportunityaffirmative action employer.The Research Foundation is a private not-for-profit corporation and is not an agency or instrumentality of the State of New York. Employees of the Research Foundation are not state employees, do not participate in any state retirement system, and do not receive state fringe benefits. Excellent Benefits Package. EmployerMinorityWomenDisabledVeteran Employer. VEVRAA 41 CFR 60-300.5(a) compliant.

Created: 2025-02-16