BIC Operations and Business Process Analyst

BIC Operations and Business Process AnalystCooley is seeking a BIC Operations and Business Process Analyst to join the Business Intake and Conflicts team.Position summary: The BIC Operations and Business Process Analyst will focus on gathering, formulating, and documenting requirements for changes and additions to the suite of applications supporting the broader BIC team (specifically but not exclusively: IntApp Open, Walls). This role involves gaining an intimate knowledge of the business processes of BIC. The BIC Operations and Business Process Analyst interacts with both the end users of the applications (including attorneys, secretaries, practice team assistants and other BIC business professionals), as well as the technical resources that are part of IS's broader applications process (which may include vendors and 3rd party resources).The BIC Operations and Business Process Analyst will also work in conjunction with BIC Leadership (Directors, Managers, Supervisors, etc.) and the BIC team to support the Operations team in maintaining systems, providing project management for key initiatives, generating solutions, and efficiently analyzing data. This includes engaging with stakeholders to understand and address their needs, facilitating meetings, documenting project notes and business requirements, and creating ad-hoc reports as needed. Specific duties and responsibilities include, but are not limited to, the following:Position responsibilities:Business analystproject management:Engage with stakeholders to understand and address their needsFacilitate meetings, manage and document project notes, business requirements, and next stepsDevelop creative solutions to business problems and writing proposals for policies, procedures, and business issuesCreate and maintain training and quick reference guide documentationServe as a liaison between the BIC business unit, technology teams (internal and external), and other business professional support teamsFormulate and maintain business processes and practices for BIC and related departmentsSite administratorproduct development Coordination:Act as the site administrator for various systems, applications, and integrated data sourcesdestinations in coordination with firm's IS DepartmentMaintain the quality and integrity of BIC systems, spotting issues, recommending improvements, modifications, andor upgradesManage upgrades of current software and the implementation of new software, including designing, editing, and testing new features and training staff on available toolsBuild, edit and maintain forms, notifications, and workflows within the IntApp Open system; building conflicts rules, managing dataCreate and maintain use cases to aid the testing and evaluation of changes and additions to BIC applicationsMaintain functional specification docs, draft business requirements for the system, and assist QA with testing, troubleshooting, and resolving issues as they ariseAnalyticsreporting:Source and analyze data; create reports, trend analysis, and dashboards to support BIC initiatives and management objectivesProvide insights and recommendations based on data analysisAll other duties as assigned or requiredSkills and experience:Required:After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applicationsAbility to work extended andor weekend hours, as requiredAbility to travel, as required3+ years direct applicable experience in the field performing exempt-level duties (e.g., knowledge of conflicts intake and an overall understanding of a corporate law practice, conflicts database, data integrations between systems, management consulting, security database technology for ethical walls and workflow tools and systems)Experience in effectively preparing, presenting, and communicating analytical results and reportsExcellent analytical skills - ability to research data from logical, critical, and subjective formsConceptual understanding of workflow processes and the ability to conduct validation testingKnowledge of American Bar Association's Model Rules of Professional Conduct and California State Bar Association's Rules of Professional ConductPrior knowledge of conflicts intake and an overall understanding of a corporate law practicePreferred:Bachelor's degreeExperience with IntApp OPEN systems; Integration BuilderProficiency in Microsoft SQLCompetencies:Excellent written and oral communication skills with technical and non-technical audiencesGood judgment with strong analytical and interpersonal skillsStrong organizational and follow-up skills with attention to detailAbility to work independently with little or no supervisionAbility to organize and prioritize numerous tasks and complete them under time constraintsAbility to follow instructions from a diverse group of attorneys and business professionalsAbility to work in a fast-paced, challenging environmentStrong ability to prioritize and juggle multiple tasksCreative thinker and problem solverExcellent analytical and documentation skillsCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.The expected annual pay range for this position with a full-time schedule is $125 ,000- $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health andor dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children andor adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Created: 2025-02-16