Donations Processing Associate

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIVAIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU. Compensation: $17hr Overview:The Donations Processing Associate is responsible for the processing and allocation of In Kind and private donations for the Online Sales Department and Bookstore Caf inventory, maximizing sales and to support the daily operations of the businesses.Responsibilities:Intake scheduled donation drop-offs and walk-in donations from the Bookstore and Thrift Shop dailyDemonstrate proper care, handling and maintenance of donations, store merchandise and all interior fixturingResearch and price books according to condition and rarity for both the Bookstore and Online departmentsSort incoming donations into categories for sale in the bookstore, online books and salvagetake stock of inventory needs in both departments through sales data to replenish categories Maintain a markdown schedule to keep inventory freshPre-scan donations for online book listings in accordance with the listing productivity goalsProvide back up support to listing books onlineEnsure store is merchandised in accordance with Housing Works standards. Understand and fully implement Housing Works' customer service program, showcasing exemplary customerdonor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customersdonors over all other shop tasks. To be able to service multiple customers at one time with courtesyEnsure store is in compliance with all branding guidelines, including but not limited to signage, brochures, and promotional events. Maintain a positive work-atmosphere by communicating with coworkers, volunteers, supervisors, and customersdonors cordially and effectively Minimum Requirements High School Diploma or the equivalentPrior retail experience preferredBasic knowledge of Microsoft Word, Excel, and web-based email applications Basic mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentagesCommitment to excellent customer serviceExperienceknowledge of thrift store environment preferredExcellent communication skills (both verbal and written), interpersonal and team-oriented skills Self-starting, self-motivating mindsetExcellent organizational skills, attention to detailStrong interest in the HW mission to end the dual crises of homelessness and HIVAIDSFlexibility in schedule; weekends and holidays are requiredFrequently required to stand, walk, kneel, and bend for long periods of time •Frequently required to lift a minimum of 40 pounds.Frequently communicates (exchanges information, converse with, express oneself) with customers, peers, supervisors, and community at large Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural, and religious backgroundsOccasionally required to traverse public transportation to attend meetings andor participate in presentations and training seminarsOccasionally required to work at a computer approximately 50% of the time, 50% of the time will be interacting with staff and customers, this position may not be performed remote

Created: 2025-02-16