Community Partnerships Clinic Liaison

Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit Housing Works fights for funding and legislation to ensure that all people living with HIVAIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU Compensation Range: $17hr - $18hr commensurate with experience Overview: This position supports Housing Works mission to connect new and existing clientspatients to programming through an efficient and friendly customer experience. The Community Liaison works as an Extender to the Account Management team and provides a warm welcome for the clients the Account Managers are connecting to Housing Works. The ideal candidate is outgoing, personable, articulate, organized and persistent in their mission to connect individuals to care.The Community Liaison ensures that clientspatients have an unparalleled, excellent experience at Housing Works Community Health Center. The person in this position would have to be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or other special needs as reflected in the ability to communicate with staff andor clients. They would also have to uphold and advance the values, ethics, knowledge and mission of Housing Works.Responsibilities: Essential Duties and Responsibilities:Maintain knowledge of Housing Works' programming, screening tactics and eligibility requirements as well as effectively articulate the benefits to eligible clientspatientsAssist in enrolling clients or registering patients in programming and helps clients access entitlements, health insurance and benefits if barriers presentCoordinate client transportation and ensure client adherence to initial visits and appointmentsNavigate new clientpatients throughout Health Center site during day of appointment and deliver the patients' courtesy lunches during their visitProvide follow-up support to ensure clientpatient adherence to referrals made including follow-up calls andor emails to PartnerCase ManagerDocument and critically think through possible solutions for customer service issuesAssist team in organizing outreach efforts, promotional materials and producing data reports that help improve quality of partnershipMeet documentation and reporting requirements on a weekly and monthly basis to track client engagement and enrollmentsParticipate in professional training and development opportunities including certifications that may be requiredActive member of the Community Partnership team participating in weekly huddles, monthly meetings and participating in community events as needed Minimum Requirements Minimum EducationExperience Required:High School Degree, Associate's Degree, Bachelor's Degree preferred or in pursuit ofOne-two year experience working in community-based setting including health services as a clientpatient navigator, outreach worker or other relevant experienceDemonstrated customer service skills including problem-solvingOrganized and able to handle multiple tasks and work in a fast-paced environmentAble to work independently while also supporting the teamExcellent verbal and oral communication skills that are timely and effective including phone etiquette and concise emailsExceptional interpersonal skills; able to conduct himherself in a diplomatic and professional mannerAccurate, precise and timely in reporting and managing numerous admin taskAdditional Skills:AccountableResults-OrientedHighly efficientorganized.Ability to work in a team setting.Takes initiative and has a positive attitude.Ability to multi-task and work well under pressure.Excellent oral and written communication skillsDemonstrated ability in problem solving and negotiation.Ability to tailor Housing Works services to needs of clients.

Created: 2025-02-16