Rent Collection Specialist

A social services organization in New York City is looking to fill an immediate need with the addition of a new Rent Collection Specialist to their staff. In this role, the Rent Collection Specialist will be responsible for reviewing tenant accountsaging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances. About the Opportunity: Schedule: Monday to Friday (4 days a week onsite; 1 day WFH) Hours: 9am to 5pm (1-hr lunch break) Responsibilities: The Rent Collection Specialist will: Coordinate with the Legal, Finance and Program staff of the collection process Contact residents regarding outstanding balances Resolve billing issues with residents and coordinate with Finance to correct rental errors Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays Conduct entitlement assessment to determine the eligibility for HRA-PA benefits AssistAccompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears Attend informational trainings and seminars to remain current on trends and entitlements system changes Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions Work with Programs and Finance on potential entitlements issues with tenants Investigate and ensure resolution of all HRA-PA cases Conduct training with individuals and staff on regulations and laws pertaining to benefits Perform other duties, as needed Qualifications: 1+ year of relevant work experience High School Diploma GED Experience or Knowledgeable in HRA-Public Assistance benefits (i.e. Rent Arrear One-Shot Deals) Proficient in ACCESS HRA client & provide portals. Proficiency in Microsoft Offices (Excel, Word, and other database systems) Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Associate's andor Bachelor's Degree

Created: 2025-02-16